Assistant Manager, Payment Services

The role is critical in order to control the operations of payments and other transactions by ensuring efficient and secure processing and to improve systems efficiency and profitability on an ongoing basis. The jobholder must ensure that the lifecycle of all transactions and should be able to assist operations management to provide work-around solutions in case of exceptional situations, including incomplete processing, incidents etc. Despite high-volume and complexity of transactions, the jobholder must lead both onshore and offshore teams to deliver high quality and error-free services, simultaneously complying with onshore and offshore regulations, liaising with manager of Payment Services upon the area, careful planning and allocation of human resources are also required in order to optimize efficiency and productivity, ensuring the highest level of customer service delivery. Proactive management of operations cost through process re-engineering outsourcing or migration as well as implementing adequate controls to mitigate operational risks are key focus of this job. Moreover, job holder should lead projects to improve systems for streamlining, automation and adaptation to changes caused by external environments and conclude them successfully. The jobholder is also required to collaborate with both internal and external stakeholders including Regional Payment Services, IT and LoB.