Assistant Manager - Outlet

• Ensure team members work collaboratively to deliver efficient and high-quality service
• Complete opening and closing duties, including setup of supplies, equipment checks, and securing the workspace
• Maintain cleanliness of all work areas throughout the shift using clean-as-you-go practices
• Monitor dining/service areas for seating availability, service quality, safety, and guest well-being
• Welcome and acknowledge all guests according to company service standards
• Anticipate and address guest needs promptly and professionally, including assisting individuals with disabilities
• Handle guest concerns or issues and ensure timely resolution
• Thank guests with genuine appreciation to enhance overall experience
• Identify and report maintenance issues through work orders or escalate urgent repairs directly to relevant departments
• Report all incidents, accidents, or unsafe conditions involving guests, employees, or vendors to management and Loss Prevention immediately
• Maintain accurate documentation of incidents and operational updates for management review
• Assist management in hiring, onboarding, and training new team members
• Support scheduling, performance evaluation, coaching, and motivating employees
• Provide guidance and act as a role model by demonstrating professional behavior and service excellence
• Encourage teamwork and foster a positive work environment to achieve departmental goals
• Follow all company policies, safety procedures, and security standards
• Complete required safety training and certifications
• Maintain a clean, professional appearance in line with company grooming standards
• Protect company assets and maintain confidentiality of proprietary information
• Communicate clearly and professionally with team members and management
• Document and relay important operational or guest-related information accurately
• Build positive working relationships and support team members to achieve common goals
• Listen and respond appropriately to employee concerns and feedback
• Perform other reasonable duties as assigned by Supervisors

• Diploma or Degree in Hospitality Management, Hotel Management, or a related field preferred
• Minimum 2–4 years of experience in Food & Beverage operations
• Prior supervisory or team leadership experience in an outlet or restaurant setting is required
• Strong leadership, coaching, and team management skills with the ability to inspire and motivate staff
• Excellent interpersonal and communication skills with a strong guest service orientation
• Proven ability to multitask and perform effectively in a fast-paced, high-pressure environment
• Solid knowledge of food safety, hygiene standards, and operational procedures
• Experience in managing guest concerns and delivering service excellence
• Proficiency in POS systems and basic computer applications is an advantage
• Ability to work flexible hours, including evenings, weekends, and public holidays

Proficiency in POS systems and basic computer applications is an advantage

• Exclusive staff discounts on hotel accommodation and food & beverage across all Marriott International properties for you, your family, and friends
• Career growth and development through Marriott’s global learning and training programs
• Access to the Employee Assistance Program supporting physical, emotional, and financial wellbeing
• Employment with a globally recognized hospitality brand committed to diversity, inclusion, and equal opportunity
• Duty meals provided
• Associate transportation provided
• Prorated unused sick leave paid out at year end