Assistant Manager Operations

• Support the implementation and monitoring of operational processes to ensure efficiency, productivity, and service quality
• Oversee daily operations within assigned areas (e.g., dark stores, fulfillment, last-mile logistics, customer experience)
• Ensure adherence to standard operating procedures (SOPs) and company policies
• Identify operational issues and escalate or resolve them in a timely manner
• Assist in monitoring inventory accuracy, order fulfillment rates, and delivery timelines
• Conduct regular field visits across assigned areas to audit operations, ensure on-ground compliance, and identify improvement opportunities
• Track and analyze key operational KPIs such as order accuracy, delivery SLAs, waste, and productivity
• Prepare regular reports on operational performance and highlight improvement areas
• Support data-driven decision-making by providing insights and recommendations
• Supervise and support frontline teams, ensuring productivity and adherence to schedules
• Assist in onboarding, training, and coaching of operations staff
• Foster a positive and performance-driven work environment
• Coordinate staffing and shift planning to meet operational requirements
• Identify inefficiencies and support the implementation of process improvements
• Work closely with the Operations Manager to execute improvement initiatives
• Support cost-control measures while maintaining service quality
• Coordinate with internal teams such as supply chain, category, customer service, and finance to ensure smooth operations
• Act as a point of contact for operational issues and ensure timely resolution
• Ensure accurate use of operational systems (e.g., inventory management, order management systems)
• Support system adoption and provide feedback for enhancements
• Maintain data accuracy and integrity across systems

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related field
• 3–5 years of experience in operations, preferably in e-commerce, quick commerce, retail, or logistics
• Experience in managing frontline teams and day-to-day operations
• Exposure to warehouse, fulfillment, or last-mile delivery operations is a plus
• Strong organizational and execution skills with attention to detail
• Good analytical and problem-solving abilities
• Ability to work in a fast-paced, dynamic environment
• Effective communication and interpersonal skills
• Proficiency in operational tools, Excel, and data reporting
• Hold a driving license and have a car

Exposure to warehouse, fulfillment, or last-mile delivery operations is a plus