Assistant Manager - Operations

• Overseeing and conducting proper management of all charge send functions
• Partnering with dedicated Stock Controller and SSA daily on the pulling and processing of all charge sends
• Partnering with floor managers to ensure accurate handling of charge sends and verification of items pulled
• Managing customer transfers through partnership with the shipping and receiving team
• Collaborating with the team for outbound transfers, especially larger-scale ones like rebalancing and destocking
• Auditing receipts to ensure accurate items are processed
• Managing Uniform distribution
• Coordinating sales floor replenishment and responding promptly to store requests for sizes and products when it comes to transferring products out
• Allocating resources effectively through strong scheduling management
• Developing the existing team by ensuring thorough training on store operations and procedures
• Training new team members in Back of House (BOH) operations
• Maintaining organization and cleanliness in Back-of-house areas and equipment
• Support additional operational functions or projects as dictated by business

• 4+ years of retail management experience in a similar role
• prior experience in a luxury environment preferred
• Excellent computer skills and proficiency in MS Excel, Word, and PowerPoint
• Excellent communication skills both verbal and written
• Strong POS and phone systems knowledge
• Must work well under pressure and multi-task
• Acute interpersonal skills and a collaborative management style
• Detail-oriented and strong organizational skills
• Customer service oriented
• Ability to handle difficult situations with grace, compassion, and composure
• Ability to lift between 0-25 lbs. without assistance

prior experience in a luxury environment preferred

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more