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Assistant Manager Operations Training

Egypt, Maadi · Job Posted May 15, 2026
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Job Description

The Assistant Manager Operations Training oversees the training function for SSC operations, ensuring programs are aligned with business priorities and operational requirements. This role focuses on strategy, governance, and cross-functional collaboration to deliver consistent, scalable, and effective training outcomes. The Assistant Manager supervises Trainers and the Training Coordinator, driving performance through clear KPIs, process adherence, and continuous improvement initiatives.

Job Responsibility

  • Define the training priorities in alignment with operational goals
  • Approve training calendars and content developed by Trainers and SMEs
  • Ensure training programs directly support performance KPIs (quality, productivity, readiness)
  • Act as the training representative in operational planning and cross-functional meetings
  • Benchmark training practices against industry standards and identify areas for improvement
  • Supervise Trainers and the Training Coordinator, ensuring effective execution of responsibilities
  • Set clear KPIs for Trainers and monitor delivery quality through structured feedback and reporting
  • Support Trainers with career development and professional upskilling opportunities
  • Drive consistency and standardization in delivery methods across SSC training programs
  • Approve corrective actions proposed by Trainers to address trainee or program gaps
  • Partner with SMEs and Operations to validate training content against SOPs and process updates
  • Work closely with HR and Workforce Planning to align training delivery with hiring forecasts
  • Escalate systemic training challenges or high-risk performance issues to the Training Manager
  • Ensure smooth execution of onboarding, nesting, and refresher training with measurable readiness outcomes
  • Review consolidated reports on nesting outcomes, trainer performance, and trainee readiness
  • Ensure the Training Coordinator maintains accurate training attendance, records, and reporting
  • Monitor and enforce adherence to company training policies and governance standards
  • Sponsor and support innovation initiatives from L&D (e.g., blended learning, gamification, digital enablement)

Requirements

  • At least 1 year of experience as trainer with content creation experience
  • Advanced level in Adobe Creative Suite
  • Leadership & People Management
  • Strategic Thinking
  • Collaboration & Stakeholder Management
  • Analytical & Reporting
  • Communication & Influence
  • Innovation & Change Management
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