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Assistant Manager-Operations Food & Beverage (NE)(HtlOps)

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Marriott Bonvoy

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Location:
United States , BWI Airport

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

28.35 - 30.29 USD / Hour
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Job Description:

Assists with supervising food and beverage/culinary daily operations. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Ensures standards and legal obligations are followed.

Job Responsibility:

  • Assisting in Managing Day-to-Day Operations
  • Assists in the ordering of F&B supplies, cleaning supplies and uniforms
  • Supervises daily F&B shift operation and ensures compliance with all F&B policies, standards and procedures
  • Supports and supervises an effective monthly self inspection program
  • Operates all department equipment as necessary and reports malfunction
  • Supervises staffing levels to ensure that guest service, operational needs, and financial objective are met
  • Encourages and builds mutual trust, respect, and cooperation among team members
  • Develops specific goals and plans to prioritize, organize, and accomplish your work
  • Celebrates and fosters decisions that result in successes as well as failures
  • Communicates areas that need attention to staff and follows up to ensure understanding
  • Coordinates cleaning program in all F&B areas (including General clean), identifying trends and making recommendation for improvements
  • Follows property specific second effort and recovery plan
  • Stays readily available/ approachable for all team members
  • Demonstrates knowledge of the brand specific service culture
  • Ensuring Exceptional Customer Service
  • Provides services that are above and beyond for customer satisfaction and retention
  • Serves as a role model to demonstrate appropriate behaviors
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
  • Takes proactive approaches when dealing with guest concerns
  • Sets a positive example for guest relations
  • Stays readily available/ approachable for all guests
  • Reviews comment cards and guest satisfaction results with employees
  • Responds in a timely manner to customer service department request
  • Additional Responsibilities
  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
  • Analyzes information and evaluates results to choose the best solution and solve problems
  • Performs hourly job function if necessary
  • Extends professionalism and courtesy to team members at all times
  • Comprehends budgets, operating statements and payroll progress report

Requirements:

  • High school diploma or GED
  • 3 years experience in the food and beverage, culinary, or related professional area
  • OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 1 year experience in the food and beverage, culinary, or related professional area

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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