Assistant Manager of Technology Innovation & Data

• Ensure the availability, reliability, and smooth operation of critical hotel systems, including PMS, POS, HSIA, PABX, Call Accounting, and all related platforms
• Provide day‑to‑day systems administration support, including user account setup, configuration, troubleshooting, and documentation
• Assist in managing server infrastructure, network performance, OS upgrades, system backups, and recovery procedures
• Maintain and promote adherence to Four Seasons IT Core Standards and technology guidelines
• Support desktop systems, operating systems, productivity software, security tools, and system patches
• Deliver high-quality technical support to internal users and guests, including meeting rooms and conference services
• Assist in managing system security, firewall tools, VPN connectivity, and network protection protocols
• Support the coordination and rollout of new technology initiatives, system upgrades, and corporate IT projects
• Assist with vendor relations, third‑party support, and maintenance contracts
• Provide 24/7 support for mission‑critical systems on a rotating basis
• Collaborate with Finance, Operations, and other hotel departments to ensure technology solutions meet business needs
• Maintain positive and professional relationships with department leaders, corporate IT, and Regional IT teams
• Perform additional duties assigned by the Director of IT or Director of Finance

• College education in Information Technology or equivalent experience required
• At least three years of IT experience in a hotel or resort environment
• Strong networking background
• MCSE certification or equivalent knowledge preferred
• Experience supporting complex networks, servers, and enterprise applications
• Strong knowledge of systems security, backups, recovery processes, and incident response
• Excellent interpersonal and communication skills—the ability to support users at all levels
• High level of integrity, professionalism, and commitment to service
• Strong analytical and problem-solving abilities with a proactive, solutions‑focused mindset
• Ability to work safely, prudently, and in an organized manner
• Familiarity with basic accounting principles is a plus
• Ability to work a flexible schedule, including after-hours system support when required
• U.S. work authorization required

Familiarity with basic accounting principles is a plus

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities through Four Seasons
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals