Assistant Manager of Room Operations

• Support day-to-day activities of Rooms Operations including Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
• Assist with guest arrival and departure procedures
• Maintain property's cleanliness standards
• Open and close Front Desk shifts/Housekeeping
• Run and review room operations reports
• Operate department equipment
• Ensure employees have proper supplies and uniforms
• Understand night audit procedures
• Comply with loss prevention policies
• Communicate performance expectations
• Handle employee questions and concerns
• Schedule employees
• Supervise same day selling procedures
• Verify accuracy of room rates
• Manage departmental controllable expenses
• Investigate employee and guest accidents
• Use guest information tracking system
• Interact with guests for feedback
• Handle guest problems and complaints

• High school diploma or GED
• 3 years experience in guest services, front desk, housekeeping, or related professional area
• OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• 1 year experience in guest services, front desk, housekeeping, or related professional area

Wide range of benefits designed to support you and your family, enrich wellbeing, empower career, and spark new adventures