Assistant Manager of Local Dispatch

• Supervise, coach, and develop a team of dispatchers to ensure high performance and accountability
• Assist in training new dispatch staff
• Maintain strong relationships with key accounts
• Troubleshoot operational issues within new software platforms
• Ensure accurate data entry and reporting
• Support rollout and training of systems (TMS, ELD, routing tools)
• Monitor workload distribution and adjust staffing as needed to meet demand
• Ensure on-time pickups/deliveries and maximize equipment utilization
• Conduct performance evaluations and provide ongoing feedback
• Oversee daily dispatch activities including route planning, load assignments, and fleet schedule optimization
• Support dispatchers in high-volume or complex situations
• Ensure adherence to DOT regulations, company policies, and safety standards
• Assist in incident investigations and implement corrective actions as needed
• Maintain accurate dispatch records, logs, and system data

• High school diploma or GED required
• Associate’s or Bachelor’s degree preferred
• 3–5 years of warehouse, distribution, or logistics experience
• 1–3 years of supervisory or team lead experience
• Experience in Mcleod
• Local Cartage & Intermodal experience
• Proficiency in Microsoft Excel and reporting tools
• Ability to work in a fast-paced, high-pressure environment
• Strong communication and interpersonal skills
• Knowledge of transportation regulations and compliance requirements

401(k)