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The Assistant Manager, Merchandising will manage overall store operations and the achievement of company goals and directives for Westlake Ace Hardware.
Job Responsibility:
Manage overall store operations and the achievement of company goals and directives
Provide positive representation of Westlake Ace Hardware
Proactively assist customers in solving problems
Greet customers
Ensure all calls and pages are answered promptly, courteously and effectively
Handle customer complaints
Possess excellent product knowledge
Ensure a positive, professional and safe work environment
Supervise the general operations of the entire store
Responsible for opening and closing the store
Assist with the implementation of Store Support Center programs
Implement new Standard Operating Procedures
Ensure successful Loss Prevention, Safety and Internal Audits
Work with General Manager and Assistant Manager – Operations
Participate in weekly management staff meetings
Communicate issues to the appropriate Store Support Center department
Assist with special projects within the district
Oversee and assist with daily maintenance, orderliness and cleanliness
Assist with oversight of cashiering function
Ensure that weekly price changes and label updates are completed
Oversee all cashiering functions including training, maintenance, audits, and reports
Manage and direct preventative maintenance and repairs
Visit competition
Ensure forklift operations and receiving is completed safely
Oversee receiving, checking in and stocking of merchandise
Responsible for maintenance of back stock levels
Ensure cycle counts and negative on hand reports are completed
Manage ordering and maintaining desirable product inventory levels
Oversee merchandise resets
Oversee all signage is current
Present a clean and orderly sales floor
Assist in training of all associates
Actively recruit and promote the advancement of Westlake associates
Assist in hiring, training, scheduling, reviewing, rewarding and coaching Sales Associates and Department Specialists
Manage all aspects of store operations in the absence of the General Manager
Lead by example
Participate in store meetings
Communicate any merchandising, cost control or sales idea to the General Manager
Prepare and challenge yourself for future advancement
Requirements:
High School or GED equivalent
Previous retail management experience preferred
Hardware experience preferred
Standing, walking, lifting (up to 25lbs) and climbing
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