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Assistant Manager/Manager - Customer Care (Property Vp)

https://www.randstad.com Logo

Randstad

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Location:
Malaysia , Kuala Lumpur

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Category:
Real Estate

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Contract Type:
Not provided

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Salary:

6500.00 - 12000.00 MYR / Month
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Job Description:

Manage customer relations: Develop and improve policies and standard operating procedures (SOPs). Handle project handovers: Plan and execute the delivery of vacant possession to customers, ensuring all documentation is ready and compliant. Oversee defect management: Monitor and resolve all identified defects, from validation to final completion. Provide excellent customer service: Develop and implement strategies to increase customer satisfaction. Supervise contractors: Coordinate contractor schedules and provide performance feedback. Report on project status: Prepare regular reports on defect rectification and other project updates. Conduct inspections: Lead pre-delivery and readiness inspections to ensure quality.

Job Responsibility:

  • Manage customer relations: Develop and improve policies and standard operating procedures (SOPs)
  • Handle project handovers: Plan and execute the delivery of vacant possession to customers, ensuring all documentation is ready and compliant
  • Oversee defect management: Monitor and resolve all identified defects, from validation to final completion
  • Provide excellent customer service: Develop and implement strategies to increase customer satisfaction
  • Supervise contractors: Coordinate contractor schedules and provide performance feedback
  • Report on project status: Prepare regular reports on defect rectification and other project updates
  • Conduct inspections: Lead pre-delivery and readiness inspections to ensure quality.

Requirements:

  • Diploma or Bachelor's Degree in Real Estate, Property Management, Marketing, Business, or a related field
  • Minimum of 5 years of customer service experience with a property developer
  • Willingness to travel
  • Strong communication and leadership skills
  • Can work 6 days a week.

Additional Information:

Job Posted:
May 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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