This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Assistant Manager, Internal Systems role will ensure efficient operating processes are created, implemented and maintained across the Delivery team, across all products. Seeking a seasoned systems thinker with a proven track record in designing and implementing efficient operating processes. Ideal candidates will possess a process-oriented mindset, meticulous attention to detail, and exceptional communication skills. A deep understanding of project management lifecycles and no code tools is essential. Experience in building and maintaining Airtable systems within an ed-tech environment is a strong plus. This role will be instrumental in aligning operational initiatives with broader business goals and fostering seamless collaboration within the Delivery Team.
Job Responsibility:
Design, maintain, and implement innovative and cost-effective tools to support existing and new initiatives for the Delivery team
Collaborate with the Global Delivery Team to understand their specific needs and develop tailored solutions that integrate into our foundational Airtable tech stack
Design and implement processes for Emeritus Delivery teams to streamline data and workflows and provide efficient solutions to support department-level objectives, KPIs, and performance targets
Gather functional requirements and analyze impacted processes to identify areas for improvement
Implement innovative solutions to automate processes
Understand the broader 'tech stack' and how tools fit within the overall system
Conduct ongoing analysis of operational workflows and identify opportunities for improvement and optimization
Manage the roadmap for Delivery tool initiatives, working closely with key stakeholders
Oversee a ticketing system for Delivery tool issues
Develop and maintain strong relationships with key stakeholders across various support teams
Foster a culture of innovation and continuous improvement within the team
Ensure alignment and standardization of workflows across various Delivery teams
Build strong inter-team relationships through effective communication and interpersonal skills
Requirements:
Ability to handle complex situations with a positive attitude
Excellent written and verbal communication
Highly detail-oriented and organized with strong strategic thinking and analytical skills and proven ability to translate business objectives into actionable operational plans
Outstanding team player with strong interpersonal skills
Experience in working within a virtual team
Experience in a fast-paced, dynamic, rapidly evolving business
Proficient in Airtable, Wrike or other data management tools