Assistant Manager, Maison Madison Flagship

• Partnering with the Managing Director and Senior Floor Director to successfully run all aspects of the business including building sales, identifying opportunities, and client development via CRM and service initiatives, coaching and counseling of staff
• Daily supervision of staff (coaching, training and assisting in achieving sales objectives)
• Demonstrates an active management presence on the sales floor modeling exceptional service and ensuring all team member embody the Hermès spirit
• Identifying sales opportunities by weekly review of business by métier, tracking delivery and special orders
• Contributing to and/or conducting monthly touch-base meetings and annual performance evaluations in tandem with Managing Director/Floor Director
• Communicates CRM standards, follows up daily for associate compliance and to maximize quality of client capture rate and detailed information according to HOP standards
• Ensures policy and procedure is clearly communicated to team and all are actively compliant
• Monitor E-time and scheduling needs for the staff
• Organizes seasonal trainings including key métier points, share porte updates, and ensure sales team are integrating into client conversations at point of sale
• Assists in maintaining database of candidates for store and in recruiting and interviewing to fill open positions
• Making critical client decisions and runs business during Managing Director/Floor Director’s visits to Podium

• 4+ years of retail management experience
• prior experience in a luxury environment preferred
• Must possess basic office skills including proficiency in Excel, Word, Cegid and E-time
• Ability to learn merchandise, POS and payroll systems
• effectively troubleshoot
• Ability to interpret sales data and translate into effective business recommendations
• Clear written and verbal communication skills
• Ability to lift between 0-25 lbs. without assistance
• Flexible in work availability as business needs dictate

prior experience in a luxury environment preferred