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Assistant Manager M365 Suite Support

India, Pune · Job Posted June 09, 2026
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Job Description

We are seeking a skilled and motivated L2 Support Engineer to join our Workplace & Desktop Solutions team within IT Operations. This role focuses on providing second-level support for Microsoft 365 (M365) services including Teams, Exchange Online, Defender for M365, Purview, and SharePoint Online. The individual will be responsible for troubleshooting escalated issues, maintaining system health, and collaborating with internal teams to ensure seamless service delivery. The role is based in Pune, Bangalore, or Ahmedabad and may require moderate travel.

Job Responsibility

  • Provide L2 support for M365 services such as Exchange Online, SharePoint Online, Teams, OneDrive, Defender for M365, and Purview
  • Troubleshoot and resolve technical issues escalated from L1 support
  • Assist in deployment, configuration, and maintenance of M365 services
  • Monitor system performance and implement corrective actions
  • Collaborate with IT teams to ensure integration and operational efficiency
  • Document support processes and best practices
  • Stay updated with M365 features and industry trends
  • Train and guide L1 support staff and end-users
  • Participate in on-call rotation for after-hours support
  • Drive innovation and facilitate change to enhance employee productivity
  • Build strong relationships with internal and external stakeholders

Requirements

  • 3–6 years of experience in IT support, with a focus on Microsoft 365
  • Strong troubleshooting and problem-solving skills
  • Knowledge of M365 administration and configuration
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team-oriented environment
  • Certifications such as Microsoft Certified: Modern Desktop Administrator Associate or Security, Compliance, and Identity Fundamentals are a plus
  • Experience in infrastructure setup and process migration is desirable
  • Medium-level knowledge of ITIL and TCO models
  • Understanding of IT security policies and messaging services

Nice to have

  • Certifications such as Microsoft Certified: Modern Desktop Administrator Associate or Security, Compliance, and Identity Fundamentals are a plus
  • Experience in infrastructure setup and process migration is desirable

What we offer

  • Opportunity to work on cutting-edge Microsoft 365 technologies
  • Exposure to strategic IT operations and service optimisation
  • Collaborative work environment with global stakeholders
  • Chance to contribute to innovation and change initiatives
  • Moderate travel and flexible work arrangements
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