Assistant Manager-Loss Prevention

• Assists in the management of the daily functions of the department to ensure protection of property assets, employees, guests and property
• Maintains logs, certifications and documents required by law and Standard Operating Procedures
• Assists in the training of staff in established emergency procedures and implements accident and fire prevention procedures
• Assists the Director of Engineering in administering fire prevention programs and emergency preparedness
• Assists in conducting hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process
• Assists in the development of detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times
• Complies with applicable federal, state and local law and safety regulations
• Follows proper key control guidelines in loss prevention and in the property
• Develops a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional
• Incorporates into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system
• Follows Duty of Care process for the protection of guests and employees
• Follows up on all unusual activities in and around the property that would impair the well being of guests and employees
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
• Implements action plans to monitor and control risk
• Monitors all unusual activities in and around the property that would impair the well being of guests and employees
• Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities
• Oversees and guides the efforts of the Accident Prevention Committee
• Oversees first aid program for guests and employees
• Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases
• Meet quality standards and customer expectations on a daily basis
• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others
• Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service
• Provides services that are above and beyond for customer satisfaction and retention
• Analyzes information and evaluating results to choose the best solution and solve problems
• Develops liaison with local law enforcement and emergency services
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
• Ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day

• High school diploma or GED
• 3 years experience in the security/loss prevention or related professional area
• OR 2-year degree from an accredited university in Criminal Justice or related major
• 1 year experience in the security/loss prevention or related professional area

Chance to be proud of the work you do and who you work with