Assistant Manager Loss Prevention Job at Marriott Bonvoy (Navi Mumbai)

Job Description

Assists in the management of the daily functions of the department to provide protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Assists in the training of staff in established emergency procedures and implements accident and fire prevention procedures. Promotes guest and employee satisfaction while achieving the operating budget.

Job Responsibility

Assists in conducting hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process
Complies with applicable federal, state and local law and safety regulations
Maintains logs, certifications and documents required by law and Standard Operating Procedures
Supervises and reviews initial incident investigations and promote a timely responses for all reported incidents
Follows proper key control guidelines in loss prevention and in the property
Assists with promotion and implementation of accident and fire prevention procedures
Incorporates into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system
Follows up on all unusual activities in and around the property that would impair the well being of guests and employees
Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others
Promotes action plans to monitor and control risk
Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial and follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities
Assists with first aid program for guests and employees
Assists with the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases
Works closely with Meeting Planners to facilitate a successful and safe experience for guests
Interviews, selects and trains employees
Appraises employee's productivity and efficiency for the purpose of recommending promotions or other changes in status
Provides for the safety and security of the employees or the property
Monitors employee attendance and records absences/tardiness
Helps direct supervisors to achieve their own development goals
Conducts annual performance appraisal with direct reports according to Standard Operating Procedures
Meets quality standards and customer expectations on a daily basis
Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others
Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service
Provides services that are above and beyond for customer satisfaction and retention
Analyzes information and evaluates results to choose the best solution and solve problems
Develops liaison with local law enforcement and emergency services
Informs and/or updates executives, peers and subordinates on relevant information in a timely manner
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person

Requirements

High school diploma or GED
3 years experience in the security/loss prevention or related professional area
OR Bachelor's degree from an accredited university in Criminal Justice or related major
1 year experience in the security/loss prevention or related professional area

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Assistant Manager Loss Prevention

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