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Vodafone Logo Vodafone · IT - Administration

Assistant Manager-International Voice Operations

India, Pune · Job Posted March 21, 2026
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Job Description

We are seeking an individual with strong VOIP expertise to support Vodafone’s International Voice Service (IVC), a critical global platform serving over 500 million customers across 26 countries. The role ensures high service stability, proactive incident response, and efficient coordination across technical teams within a 24x7 NOC environment. The individual will focus on monitoring, triage and incident lifecycle management for VOIP networks, while contributing to enhanced operational efficiency through automation

Job Responsibility

  • Monitor hardware and software systems to ensure consistent platform stability
  • Manage proactive and reactive incidents within agreed SLAs to maintain an excellent customer experience
  • Perform first-level analysis using inputs from performance monitoring systems and customer feedback to propose effective solutions
  • Provide insights on carrier performance to both commercial and technical teams
  • Identify and drive automation opportunities across operational workflows to reduce manual effort and enhance service efficiency

Requirements

  • 3–5 years of experience in VOIP technologies with hands-on expertise in troubleshooting
  • Strong collaboration and interpersonal skills with an openness to learning new technologies and processes
  • Analytical mindset with the ability to assess issues methodically
  • Proficient English communication skills, both verbal and written
  • Engineering graduate with in-depth understanding of SIP, SS7 (ISUP/MAP), TCP/UDP and GSM
  • Skilled in troubleshooting FAX, DTMF, CLI, VoIP CODECs, International Toll-Free Services and Universal Freephone Services
  • Hands-on experience with Session Border Controllers (preferably Oracle SBCs), voice switches and central routing engines
  • Knowledge of voice metrics such as ASR, ACD, LCR and MOS
  • Demonstrated capability in handling complex VOIP customer incidents

What we offer

  • Opportunity to work on a mission-critical global platform supporting diverse markets
  • Exposure to cutting-edge VOIP, routing and interconnect technologies
  • Collaborative and inclusive environment that encourages continuous learning
  • Ability to influence operational improvements through automation initiatives
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