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Assistant Manager, International Talent & Operations

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Phillip Jeffries Ltd

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Location:
United Kingdom , London

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking an Assistant Manager, International Talent & Operations to support our growing London office. This role is both the steady people presence and the operational anchor that helps our team thrive. With a focus on clarity, consistency, and care, you will ensure employees feel supported, aligned, and empowered—while keeping the business running smoothly and in step with global standards.

Job Responsibility:

  • Serve as an approachable, trusted presence for employees in the London office
  • Reinforce PJ values, expected behaviors, and a positive workplace culture
  • Listen for engagement themes and share insights with International and Talent leadership
  • Support local culture and engagement activities driven by the global Talent team
  • Foster a respectful, collaborative, and inclusive environment
  • Act as an initial point of contact for day-to-day questions, concerns, and interpersonal challenges
  • Provide a neutral, confidential listening space while maintaining appropriate boundaries
  • Encourage healthy communication between employees and their managers
  • Escalate all formal or sensitive matters to Talent leadership
  • Support smooth daily office operations and ensure a productive, professional environment
  • Monitor workflow consistency and escalate operational needs or risks
  • Reinforce established procedures and operational best practices
  • Coordinate with cross-functional partners to support international operational priorities
  • Partner with the Director of Talent Acquisition to support London-based hiring needs
  • Coordinate interviews, onsite logistics, and ensure a seamless candidate experience
  • Act as the local point of contact for recruiting communication when needed
  • Reinforce awareness of PJ policies, procedures, and workplace standards
  • Support distribution and acknowledgment of compliance documentation
  • Identify policy questions or concerns and escalate appropriately
  • Assist in coordinating learning programs, trainings, and team development activities
  • Track participation and surface development themes or skill gaps
  • Support onboarding for new hires to ensure a smooth, consistent experience
  • Support international projects by helping organize tasks, timelines, and documentation
  • Identify risks or delays and escalate as needed
  • Collaborate with internal partners and approved vendors to keep projects on track
  • Manage schedules, meeting logistics, and operational communications
  • Track expenses, coordinate vendors, and support documentation accuracy
  • Assist the Managing Director with coordination, travel needs, and follow-up actions
  • Coordinate maintenance, safety procedures, and building-related needs
  • Partner with facilities contacts to manage repairs, inspections, and certifications
  • Maintain records and monitor office conditions
  • Support daily sampling workflows and coordinate inventory needs
  • Collaborate with carriers and partners to ensure timely deliveries
  • Assist with new collection launches and operational accuracy
  • Support scheduling, communication, and logistics for operational training sessions
  • Maintain attendance tracking and training documentation

Requirements:

  • Bachelor’s degree in Human Resources, Business Administration, or related field
  • Experience in a progressive HR/Talent and/or Operations role
  • Strong understanding of HR best practices and employment law basics
  • Exceptional interpersonal, communication, and relationship-building skills
  • Ability to manage competing priorities with professionalism and sound judgment
  • Experience working in a fast-paced, hands-on environment
  • Strong organizational skills with high attention to detail
  • A collaborative, resourceful, “can‑do” mindset
What we offer:
  • Competitive salary
  • Company bonus program
  • Annual Cost of Living Increase
  • 23 Paid days off per calendar year
  • Paid bank holidays
  • Company Closure the week between Christmas & New Year's
  • Detailed onboarding plans that outline 30/60/90 goals and trainings
  • Earn Paid time off for community service - Up to 3 days per year
  • Employee Discount on PJ Wallcoverings

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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