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Assistant Manager Guest Services

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Marriott Bonvoy

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Location:
India , Pune

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

Job Responsibility:

  • Serves as the property Manager on Duty and oversees all property operations
  • Represents property management in resolving any guest related situation
  • Manages the flow of questions and directs guests within the lobby
  • Serves as Guest Relations Manager and handles the tracking of service issues
  • Leading Guest Services Teams
  • Maintaining Guest Services and Front Desk Goals
  • Ensuring Exceptional Customer Service
  • Implementing Projects and Policies
  • Conducting Human Resource Activities
  • Provides information to supervisors, co-workers, and subordinates
  • Analyzes information and evaluating results to choose the best solution and solve problems
  • Informs and/or updates the executives, the peers and the subordinates on relevant information
  • Maintains high visibility in public areas during peak times
  • Understands and can implement all emergency plans
  • Performs Front Desk duties in high demand times

Requirements:

  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required

Additional Information:

Job Posted:
January 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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