CrawlJobs Logo

Assistant Manager - Guest Service

granddelmar.com Logo

Fairmont Grand Del Mar

Location Icon

Location:
India , Mumbai

Category Icon
Category:
Hospitality and Tourism

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Position Overview: Responsible for maintaining high quality of guest services primarily in the areas of arrivals, departures, rooming, food & services and special needs and enquiries that guests may have during their stay. Responsible for optimizing hotel occupancy, room rate, handling guest complaints professionally and effectively. To assist the Guest Service Manager to operate a highly proficient and productive guest services of the hotel. Responsible for sales according to hotel task.

Job Responsibility:

  • Maintain high quality of guest services primarily in the areas of arrivals, departures, rooming, food & services and special needs and enquiries that guests may have during their stay
  • Optimize hotel occupancy, room rate, handling guest complaints professionally and effectively
  • Assist the Guest Service Manager to operate a highly proficient and productive guest services of the hotel
  • Responsible for sales according to hotel task
  • Must have a thorough working knowledge of the operations to include the front desk, reception/cashiering procedures, reservations and outlet services
  • Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive
  • Assist in conducting training for all Guest Service team
  • Assist Guest Service Manager in formulating new procedures and directives in order to continue improve the Department
  • Assist the Guest Service Manager in establishing on-going On Job Training Programs within the department
  • Induct new staff into the team, department and Hotel in the first week of their employment following guidelines
  • Ensure that all staff under your control carries out their duties
  • Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on
  • Log and inform Guest Service Manager of any system problems
  • Suggest any improvements that could be made to improve existing systems and procedures
  • Follow policies and procedures outlined in the Departmental Service Standards / Procedures Manual
  • Complete all duties, and ensure a concise hand over
  • Use safe manual handling techniques, practice safe work habits, wear protective clothing provided where necessary and take a consultative role in assisting and maintaining a clean, tidy work area and a healthy and safe working environment
  • Maintain procedures to minimize our impact on the environment and prevent pollution
  • Report any health or safety hazards, faults, repairs, cleaning needs and accidents to your Manager
  • Ensure all equipment is kept in good working order and used only for the purpose for which it was intended
  • Report all broken or damaged departmental equipment to your Manager
  • Contribute to cost control through energy conservation, correct storage of all materials and use of equipment per operating standards and manufacturer’s specifications
  • Be fully conversant with departmental fire and evacuation procedures
  • Provide efficient, friendly and professional service to all guests
  • Lead by example when attending to guest requests
  • Show efficiency in constantly striving to provide Total Customer Satisfaction
  • Take initiative to ensure that interactions with our customers (internal or external) are positive and productive
  • call your Manager if difficulties arise
  • Work together with trust so that colleagues and management meet the goals of the department/Hotel
  • Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency
  • Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel
  • Take responsibility to ensure all required tasks are completed accurately and within given time frames
  • Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required
  • Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimization
  • Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals
  • Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company
  • Any other reasonable request within your range of competence as required by your Hotel Management

Requirements:

  • Graduate in Hotel Management / Hospitality Management (preferred)
  • Any graduate with relevant hotel experience may also be considered
  • 3–5 years in Front Office / Guest Services
  • At least 1–2 years in a supervisory role (Team Leader / Supervisor)
  • Experience in mid-scale or branded hotels (Accor preferred)
  • Knowledge of PMS (Opera / or similar systems)
  • Understanding of check-in/check-out procedures, reservations, billing
  • Familiarity with guest handling, complaint resolution, and upselling
  • Strong guest engagement & service excellence mindset
  • Ability to handle escalations and difficult situations
  • Good understanding of hotel operations & coordination with departments
  • Excellent communication & interpersonal skills
  • Leadership & team management
  • Problem-solving & decision-making
  • Presentable personality & professional grooming
  • Willingness to work in rotational shifts
  • Basic knowledge of reports, audits, and SOP compliance

Additional Information:

Job Posted:
March 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Fairmont Grand Del Mar - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Assistant Manager - Guest Service

Assistant Guest Service Center Manager

The Assistant Guest Service Center Manager at The Ritz-Carlton Bali will ensure ...
Location
Location
Indonesia , Bali
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree from accredited university or college
  • At least 2 years of related work experience
  • Less than 1-year supervisory experience
Job Responsibility
Job Responsibility
  • Coordinate, direct, and ensure telephone, fax, and modem lines are installed, maintained, and dismantled correctly
  • Process guest check-ins, check-outs, room assignments, reservations, and cancellations
  • Block rooms
  • activate keys
  • Set up guest accounts
  • verify/adjust billing
  • secure payment
  • Operate telephone switchboard station
  • assist with all calls/requests
  • relay messages
What we offer
What we offer
  • Chance to be proud of the work you do and who you work with
  • Opportunity to join a portfolio of brands with Marriott International
  • Empowerment to be creative, thoughtful, and compassionate
  • Inclusive, people-first culture
  • Commitment to non-discrimination on any protected basis
  • Fulltime
Read More
Arrow Right

Guest Services Manager

Assist in managing guest services and ensuring operational excellence at Courtya...
Location
Location
Hong Kong , Hong Kong
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • at least 1 year of related work experience
  • at least 1 year of supervisory experience.
Job Responsibility
Job Responsibility
  • Process all guest check-ins
  • verify guest identity
  • set up accurate accounts for each guest
  • handle payment processing
  • review reports and logs
  • assist management in training, evaluating, and coaching employees
  • build positive working relationships
  • follow company policies and procedures
  • address guest and employee concerns
  • protect company assets
What we offer
What we offer
  • Equal opportunity employer
  • Access to a global team environment
  • Opportunities for personal growth and development.
  • Fulltime
Read More
Arrow Right

Guest Service Manager

Guest Service Manager position at The Westin Wenzhou responsible for processing ...
Location
Location
China , Wenzhou
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
  • Set up accurate accounts for each guest according to their requirements
  • Ensure rates match market codes, document exceptions
  • Secure payment prior to issuing room key, verify/adjust billing
  • Compile and review daily reports/logs/contingency lists
  • Supply guests with directions and property information
  • Accommodate guest requests, contacting appropriate staff if necessary
  • Process all payment types, vouchers, paid-outs, and charges
  • Balance and drop receipts
  • Count and secure bank at beginning and end of shift
What we offer
What we offer
  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Committed to non-discrimination
  • Empowering environment
  • Wellness programming
  • Fulltime
Read More
Arrow Right

Guest Service Manager

At Marriott International, we are dedicated to being an equal opportunity employ...
Location
Location
China , Xinjiang Sayram Lake
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • at least 1 year of related work experience
  • at least 1 year of supervisory experience.
Job Responsibility
Job Responsibility
  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
  • set up accurate accounts for each guest according to their requirements
  • enter Marriott Rewards information
  • ensure rates match market codes
  • document exceptions
  • secure payment prior to issuing room key, verify/adjust billing
  • compile and review daily reports/logs/contingency lists
  • complete cashier and closing reports
  • supply guests with directions and property information
  • accommodate guest requests, contacting appropriate staff if necessary
What we offer
What we offer
  • Equal opportunity employer
  • supportive work environment
  • connection to global Marriott portfolio.
  • Fulltime
Read More
Arrow Right

Spa Guest Service Assistant

Provide spa orientation and services to guests at The Westin Fiji Golf Resort & ...
Location
Location
Fiji
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
  • Eligible for individuals with working rights in Fiji
  • Ability to reach, bend, twist, pull, and stoop
  • Ability to move, lift, or carry objects weighing less than or equal to 10 pounds
  • Ability to stand, sit, or walk for an extended period of time
Job Responsibility
Job Responsibility
  • Provide general spa orientation to guests upon arrival
  • Offer guests amenities such as water, juice, or heated neck pillows
  • Answer questions about general property information and amenities
  • Escort guests to and from treatment rooms
  • Check computer for updates and changes to schedule regularly throughout the day
  • Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas
  • Dispose of trash and dirty linens in the proper area
  • Secure supplies and equipment at the end of each shift
  • Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations
  • Report accidents, injuries, and unsafe work conditions to manager
What we offer
What we offer
  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Non-discrimination policy
  • Commitment to associate well-being
  • Global team environment
  • Parttime
Read More
Arrow Right

Assistant Director of Guest Service

Responsible for all front office functions and staff. Areas of responsibility in...
Location
Location
Italy , Roma
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 4 years experience in guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
  • 2 years experience in guest services, front desk, or related professional area
Job Responsibility
Job Responsibility
  • Responsible for all front office functions and staff
  • Directs and works with managers and employees to execute front office operations
  • Strives to improve guest and employee satisfaction
  • Maximizes financial performance of the department
  • Leads Guest Services Team
  • Maintains Guest Services and Front Desk Goals
  • Manages Projects and Policies
  • Ensures Exceptional Customer Service
  • Manages and Conducts Human Resource Activities
  • Fulltime
Read More
Arrow Right

Assistant Spa Manager

Assists with supervising and coordinating activities of employees delivering spa...
Location
Location
Saudi Arabia , The Red Sea Resort
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 1 year experience in the spa, guest services, or related professional area
Job Responsibility
Job Responsibility
  • Assists with supervising and coordinating activities of employees delivering spa services
  • Ensures all employees have the proper supplies, equipment and uniforms
  • Comprehends budgets, operating statements and payroll progress reports
  • Manages supplies and equipment inventories within budget
  • Maintains cleanliness of spa and related areas and equipment
  • Ensures employees understand expectations and parameters
  • Sets a positive example for guest relations
  • Interacts with guests to obtain feedback on product quality and service levels
  • Handles guest problems and complaints
  • Empowers employees to provide excellent customer service
  • Fulltime
Read More
Arrow Right

Assistant At Your Service Manager

The Assistant At Your Service Manager at Pattaya Marriott Resort and Spa is resp...
Location
Location
Thailand , Pattaya
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Answer, record, and process all guest calls, requests, questions, or concerns
  • Contact appropriate individual or department to resolve guest call, request, or problem
  • Follow up and ensure that any outstanding requests are resolved
  • Advise guest of any messages received
  • Verify and adjust billing
  • Operate telephone switchboard station
  • Monitor busy or unanswered lines, check back with callers on hold to update status, take messages
  • Activate and deactivate guest room message lights
  • Transfer guests with internet access issues to internet service provider's customer support line
  • Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy