Assistant Manager - Guest Relations Job at Marriott Bonvoy (Pune)

Assistant Guest Relations Manager / Guest Relations Manager

Supports all property operations, ensuring that the highest levels of hospitalit...

Location

India , Jaipur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
1 year experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Supports all property operations, ensuring that the highest levels of hospitality and service are provided
Manages the flow of questions and directs guests within the lobby
Supports the tracking and resolution of service issues
Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors
Supervises and manages employees

Fulltime

Assistant Guest Relations Manager / Guest Relations Supervisor

Respond to any questions from guests and follow up with guests to ensure their r...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience
Good spoken, written and reading ability in English, Cantonese and Mandarin is a MUST
Must hold valid work permit for working in Hong Kong

Job Responsibility

Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction
Take and confirm reservations and cancellations
Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities
Respond to guest requests for special arrangements or services
Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets

Fulltime

Assistant Guest Relations Manager

Performance management to assist in recruiting, training, and onboarding new gue...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Degree in Hospitality Management or related disciplines
Minimum 3 years of relevant experience preferrably in similar capacity in Front Office Department
Excellent leadership, communications and interpersonal skills
Passionate and service oriented
Excellent command of written and spoken Chinese and English

Job Responsibility

Performance management to assist in recruiting, training, and onboarding new guest services staff
Conduct regular performance evaluations and provide constructive feedback to team members
Standard maintenance to ensure all team members adhere to established service standards (e.g., greeting protocols, phone etiquette, dress code)
To handle escalated complaints or service failures from tenants and VIP guests
Work with event team to monitor and order supplies for the front desk and meeting rooms
Assist in planning and executing tenant appreciation events, holiday parties, or building-wide meetings
Coordinate logistics with vendors and the events team

Fulltime

Guest Relations Assistant Manager

Location

China , Taipa

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Excellent reading, writing and oral proficiency in the Cantonese, Mandarin and English language
Bachelor degree, preferable in hotel management
1-2 years in a Front Office management or supervisory role
Strong attention to details and organizational abilities
Strong leadership, team management and interpersonal skills
Pleasant and caring attitude towards the guests
Applicants must hold a Macau ID due to work permit restriction

Job Responsibility

Manage the Guest Relations staff and ensure communications and follow-up on any problems, guest requests or special requirements
Monitor and train staff to assure that Forbes standards are being met, conduct performance review and disciplinary actions for staff when needed
Resolve guest complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Coordinate arrivals, departures and billing requirements
Block rooms for arrivals and ensures any discrepancies are resolved
Review daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Assistant Guest Relations Manager

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is...

Location

India , Goa

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Supervises and manages employees
Managing all day-to-day operations
Ensures employee recognition is taking place on all shifts
Establishes and maintains open, collaborative relationships with employees
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Develops specific goals and plans to prioritize, organize, and accomplish your work
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
Strives to improve service performance
Collaborates with the Front Office Manager on ways to continually improve departmental service

Fulltime

Assistant Guest Relations Manager

Entry level management position that is responsible for leading and assisting wi...

Location

India , Bengaluru

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Leading and assisting with the successful completion of daily shift requirements
Assisting in completing financial and administrative responsibilities
Supporting management of front desk team
Monitoring and supporting progress toward guest services and front desk goals
Ensuring exceptional customer service
Managing projects and policies
Supporting handling of human resource activities

Fulltime

Assistant Guest Relations Manager

Entry level management position that is responsible for leading and assisting wi...

Location

India , Goa

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Leading and assisting with the successful completion of daily shift requirements
Supporting management of front desk team
Monitoring and supporting progress toward guest services and front desk goals
Ensuring exceptional customer service
Managing projects and policies
Supporting handling of human resource activities
Performing all duties at the front desk as necessary

Fulltime

Assistant Guest Relations Manager

Responsible for successfully executing all operations in two departments (Front ...

Location

Aruba

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in the guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the guest services, front desk, housekeeping, or related professional area

Job Responsibility

Responsible for successfully executing all operations in two departments (Front Office and Food and Beverage/Culinary or Engineering/Maintenance and Housekeeping) and managing staff
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
Ensures that standards and procedures are being followed
Leads specific team while assisting with meeting or exceeding property goals
Providing for and Managing the Guest Experience
Supporting Safety Standards and Work Procedures
Managing Property Operations and Department Budgets
Conducting Human Resources Activities

Fulltime

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Assistant Manager - Guest Relations

Job Description

Job Responsibility

Requirements

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