CrawlJobs Logo

Assistant Manager - Global Customer Delight

https://www.randstad.com Logo

Randstad

Location Icon

Location:
India , Navi Mumbai

Category Icon

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

Not provided

Job Description:

To Lead team & process set up for customer service at GCD. Be a pioneer in building relationships with customers across the business. To assist in the development, performance and maintenance of the customer service activities of the organisation with responsibility for the day-to-day activities of CS team. Support digitisation project at GCD CS & be change & process driver.

Job Responsibility:

  • Manage & lead team of 4-5 CS team members & guide them for day-to-day activities of customer service
  • Collaborate with sales, operations & customer service team
  • Overview order management & execution – (Domestic / Export) in system
  • Monitor day-to-day activities required to be performed by the CS team for export & domestic transactions & achieve monthly sales target set for business
  • Understanding of export documentation requirement & accordingly guiding team
  • Measure performance by delivering orders with 98% CDI by ensuring zero COPQ (cost of poor quality)
  • Lead set process automation & ERP system adherence – leading by example
  • Handling customer feedback received in a structured manner leading to improvement in service & ultimately the NPS
  • Conducting regular training sessions for team members
  • Working & adhering to internal as well as external SLAs
  • Identifying to upsell & cross-sell additional products or services to customers based on their needs & preferences maximizing sales & revenue
  • Handling internal & external complaints raised on services levels & appropriately addressing & closing with CAPA

Requirements:

  • Bachelor’s / Master’s degree in technical or commercial education
  • Work experience around – 8-10 years
  • Experience in leading team
  • Hands on experience in SAP – SD module
  • Salesforce experience preferred
  • Supply chain specific certification- if any
  • Experience in handling & lead time
  • Well versed with domestic as well as export transactions, expert in LC reading & understanding & processing documents
  • Process oriented mindset & ability to lead
  • Strong team influencing skills & understanding business priorities
  • Excellent communication skills
  • Customer support skills
  • Strong analytical skills
  • Conflict management
  • Ability to persuade team through effective communication & strong collaborations skills – to manage internal and external stakeholders
  • Exhibition of strong work ethic & responsiveness to facilitate excellent customer experience

Nice to have:

  • Salesforce experience preferred
  • Supply chain specific certification- if any

Additional Information:

Job Posted:
February 14, 2026

Expiration:
March 07, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Assistant Manager - Global Customer Delight

Executive Producer, Special Events

The Executive Producer, Special Events serves as the strategic architect and exe...
Location
Location
United States , New York
Salary
Salary:
145800.00 - 195500.00 USD / Year
disney.com Logo
Disney
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of progressive experience in large-scale event production and strategic planning within a Fortune 500 corporate environment or a major global entertainment studio
  • Bachelor’s degree in communications, Event Management, Technical Production, or a related discipline
  • Superior verbal and written communication skills, with a proven track record of distilling complex production concepts into persuasive presentations for C-suite executives and senior leadership
  • Exceptional leadership acumen
  • demonstrated ability to command cross-functional teams, orchestrate high-value vendor partnerships, and provide authoritative creative and logistical direction under high-stakes conditions
  • Proven ability to synthesize complex business objectives into immersive, high-impact brand experiences that drive employee engagement and align with enterprise-wide strategy
  • Mastery of project management methodologies, possessing the agility to oversee a multi-million dollar portfolio of simultaneous projects while adhering to rigorous deadlines
  • Extensive experience in lifecycle budget management, including forensic financial tracking, complex vendor contract negotiation, and the optimization of production resource allocation
Job Responsibility
Job Responsibility
  • Produce and oversee a diverse portfolio of corporate and special events each year—from initial concept through flawless execution. Responsibilities include event strategy and program development, creative and thematic design, production and logistics planning, script and presentation management, entertainment and content integration, venue selection and management, budget oversight, food and beverage coordination, and post-event evaluation. Scale of events range from 5 – 100s of attendees
  • Leads, manages and directs cross-functional event teams of varying sizes, providing clear direction, fostering collaboration, and ensuring each experience reflects Disney’s brand excellence and storytelling spirit as well as sources and hires agency temps and non-Disney support as needed
  • Serve as a subject matter expert on New York, vendors, and production resources, maintaining deep knowledge of innovative event design, emerging technologies, and industry trends that enhance guest experience and operational excellence
  • Partners with Senior Level Disney executives and stakeholders to intake Event needs and objectives and works with a variety of teams to ensure event comes to life and delights customer, operating seamlessly with all technology and production, operations management and conference and catering to ensure a spectacular event
  • Support the overarching goals and objectives of the department, each event, and the client. Collaborate closely with the Department Director on special projects as assigned, which may include contributing to creative development, supporting event elements led by other team members, and assisting with client engagement and relationship management
What we offer
What we offer
  • A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits
  • Fulltime
Read More
Arrow Right

Retail Manager

Strategically manage and grow a safe and profitable retail operation, integrate ...
Location
Location
South Africa , Johannesburg
Salary
Salary:
Not provided
pumaenergy.com Logo
Puma Energy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • University degree in Business Administration, Engineering or related fields
  • Minimum of 5 years’ experience in senior management in similar positions or relevant field
  • Significant retail experience in Downstream
  • Proven record of good project management skills
  • Solid downstream business knowledge
  • Sales and business development
  • Business Analysis
  • People management
  • Leadership skills
  • Project management
Job Responsibility
Job Responsibility
  • Achieve and exceed stated objectives (EBITDA, OPEX, CAPEX) for Retail business. Ensure best results by coaching and supporting staff with structured development of retail networks through growth and/or optimization. Consistently benchmark and positively challenge the organization to maximize results and opportunities. Ensure customers are delighted by interaction with Puma retail services.
  • Achieve and ensure HSE culture is exhibited and practiced in the running of retail operations and in accordance with Puma standards.
  • Achieve and exceed all projects assigned as much as possible to reinforce and expend opportunities with partnership to more opportunities in the country. Ensure locations, layouts, offerings and operating platforms are world class in quality and optimized for the market. Comply with partnership requirement to open best locations in multiple geographical locations without limiting logistical needs for the future. Assist with the structure set up on all required levels.
  • Deploy best practice and the tools identified with management for administration and delivery of Network Planning and Channel management needs. Align engineering and maintenance needs with consistent and complimentary policies, processes and tools.
  • In collaboration with those responsible for Network Planning, pricing, sales & marketing in the region, define sales profile, targets, KPIs, campaign and drive the Organisation to deliver the company retail strategy in: Volume and margins (fuels, lubes, cards)
  • Site profitability
  • Fuel card sales contribution to sales
  • Operation excellence
  • Lead contract negotiations and contract management execution
  • Global sales campaign and motivation programs
  • Fulltime
Read More
Arrow Right

Purchasing Supervisor

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively d...
Location
Location
United Arab Emirates , Dubai
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Evaluate all quotes and coordinate with vendors to provide required component bids and analyze all vendor performance to improve all purchasing process
  • Develop and maintain professional relationships with all suppliers and prepare reports for all purchasing departments and provide support to all managers to plan and execute all purchasing processes and provide an effective interface with all departments
  • Administer everyday activities of all purchasing staff and provide training to staff to ensure compliance and monitor all purchasing activities and design various cost effective methods according to demands
  • Design and implement various purchasing strategies and procurement policies and participate in all supplier reduction programs in coordination with global supply chain team and determine appropriate programs for all purchase requirements and assist to reduce supply chain cost
  • Oversee all programs and assist to purchase all materials and non-capital Equipment’s and participate in various purchasing processes and prepare appropriate budget and implement all optimal contract negotiation
  • Analyze all existing procedures for purchasing agents and approve all non-capital requisitions and evaluate all competitive bids and requests for proposals and prepare all competitive agreements and design al system and procedures to minimize cost for all customers
  • Supervise all audit activities and evaluate all purchase orders and payment perform and assist to eliminate any discrepancy in same and prepare all contract terms and conditions
  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment
  • Notify Loss Prevention/Security of any guest reports of theft
What we offer
What we offer
  • Accommodation
  • Meals on duty
  • Transportation
  • World class training and development, including leadership development
  • Recognition programs
  • Discounted accommodation in over 8,000 hotels all over the world
  • Discounted food & drink in all our restaurants and bars
  • Discounts for your friends and family
  • Unlimited career opportunities (Internationally and locally)
  • Medical and Life insurance
  • Fulltime
Read More
Arrow Right
New

Maintenance Supervisor Electrician

To provide the highest standard of service to patients and Staff at the Hermitag...
Location
Location
Ireland , Lucan, Co. Dublin
Salary
Salary:
Not provided
hermitageclinic.ie Logo
Blackrock Health Hermitage Clinic
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Electrical Trade Qualification
  • Minimum 4 years post qualification experience
  • Demonstrate leadership skills and the capacity for vision to lead and manage change
  • Motivate staff to function efficiently in times of change
  • Initiate value for money programmes by being pro-active in ensuring efficient and cost-effective use of resources
  • Demonstrate the ability to evaluate information, solve problems and make effective decisions
  • Strong knowledge of BMS systems
  • Valid work permission for the Republic of Ireland
Job Responsibility
Job Responsibility
  • Supervise maintenance team to carry out their responsibilities
  • Plan, allocate and evaluate work carried out by members of the maintenance team
  • Deputise for the Facility Manager/Deputy Facility Manager
  • Maintain and develop the Hospitals Mechanical and Electrical infrastructure and systems
  • Maintain the Hospitals Buildings, fabric and Décor to a high standard
  • Maintain the Hospitals Maintenance Management Systems Asset Register, Planned Preventative maintenance routines, planned and unplanned work orders
  • Monitor and manage external contractors working in the hospital
  • Co-ordinate the training of electrical apprentices in electrics, plumbing and Mechanical
  • Implementation and monitoring of Quality Assurance procedures for M&E and works carried out by other engineers and apprentices/trainees in addition to JCIA requirements
  • Maintenance of M&E, JCIA, manuals and records
What we offer
What we offer
  • Competitive salary
  • Onsite parking
  • Pension
  • Annual bonus*
  • Discounted café
  • Employee Assistance Programme
  • Discounted onsite pharmacy
  • Fulltime
Read More
Arrow Right
New

Geotechnical Project Engineer

Provide engineering and consulting services for a broad array of projects and cl...
Location
Location
United States , Tulsa
Salary
Salary:
Not provided
terracon.com Logo
Terracon Consultants, Inc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Engineering
  • Minimum 5-8 years’ experience
  • Valid driver’s license with acceptable violation history
  • Professional Engineer (PE) registration
Job Responsibility
Job Responsibility
  • Follow safety rules, guidelines and standards for all projects
  • Participate in pre-task planning
  • Report any safety issues or concerns to management
  • Provide and lead continuous quality monitoring and improvement on projects
  • Monitor and promote quality standards and practices
  • Provide consistent quality standards on project and proposal delivery
  • Manage detailed phases of projects with moderate size and complexity
  • Independently perform a variety projects or selected segments of larger projects
  • Plan, schedule, conduct, and/or coordinate detailed phases of assigned project work
  • Work closely with senior-level project managers to gain additional project management experience for more complex and larger projects
What we offer
What we offer
  • Medical
  • dental
  • vision
  • life insurance
  • 401(k) plan
  • paid time off and holidays
  • education reimbursement
  • various bonus programs
  • Fulltime
Read More
Arrow Right
New

Shift Technician - Deco - Blue Shift

To work as part of a shift team in the manufacturing area. To safely run and mai...
Location
Location
United Kingdom , Rugby
Salary
Salary:
57592.00 GBP / Year
ardaghgroup.com Logo
Ardagh Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5 GCSE’s or equivalent including Maths and English
  • Recognised Time Served Apprenticeship
  • ONC / HNC Qualification or equivalent
  • English written and verbal
  • Basic Computer Skills
  • Apprenticeship in a Manufacturing Mechanical Engineering discipline
  • Working knowledge of Health and Safety work practises
  • Experience of preventative and planned maintenance on production equipment
  • Have experience of working on production machinery
  • Experience of repairing spare parts for production machinery
Job Responsibility
Job Responsibility
  • To operate can manufacturing equipment in order to achieve plant KPI targets
  • To maintain the equipment within their area of responsibility in such a condition that quality standards are maintained and downtime is minimized
  • To carry out the required quality checks within their area of responsibility and to take the necessary corrective actions and report any non-conformities to the Team Leader and the relevant department
  • To maximise production and minimise spoilage during the manufacturing process
  • To carry out the necessary safe repairs to equipment as and when required
  • To carry out the set up checks that may follow maintenance work
  • To report potential problems to the Shift Manager or relevant Department Heads
  • To maintain the housekeeping to an exemplary standard and in a safe condition throughout the plant
  • To maintain safe working practices and comply with any legal environmental and safety requirements and/or checks
  • On maintenance days, carry out the repairs, preventive maintenance, etc. as directed by the Engineering Department
What we offer
What we offer
  • Private health care
  • contributory pension scheme
  • life assurance
  • employee assistance programme
  • annual bonus (subject to achievement of set KPIs)
  • Fulltime
Read More
Arrow Right
New

Advanced Practice Professional, PA or NP, Surgical Oncology

Serve as a key clinical partner to a single surgical oncology physician, providi...
Location
Location
United States , Park Ridge; Downers Grove; Barrington
Salary
Salary:
54.90 - 82.35 USD / Hour
advocatehealth.com Logo
Advocate Health Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Active PA license(s) in state(s) of practice
  • Active PA national board certification from National Commission on Certification of Physician Assistants
  • Active DEA registration prior to hire
  • If Illinois practice: active Illinois Controlled Substance License prior to hire
  • Active BLS and/or ACLS, PALS, NRP as required by clinical practice prior to or within 6 months of hire
  • Bachelor’s Degree in Physician Assistant
  • APP practicing experienced required
  • Demonstrated high level of clinical proficiency, and excellent decision-making skills
  • Demonstrated ability to work independently and as an effective member of a health care team
  • Demonstrated ability to adapt to evolving technology and proficiency with the electronic medical record
Job Responsibility
Job Responsibility
  • Assesses, diagnoses, and determines/alters treatment and management plans appropriate for age, acuity and clinical condition
  • Manages conditions based on clinical indication, evidence-based care, cost effectiveness, and assessment of risks/benefits and alternatives
  • Provides health promotion, disease prevention and disease management counseling and education of patients and families
  • Manages patients as part of an interdisciplinary team and within scope of practice
  • Maintains accurate, complete, concise, and timely documentation in the electronic medical record
  • Facilitates consistent, coordinated care and clear communication among all members of the healthcare team and/or health or community agencies
  • Performs office or hospital procedures in accordance with specialty practice, competency and granted privileges
  • Participates in quality, safety, and peer review initiatives/performance activities, organizational and/or departmental meetings and committees, peer review, and workgroups as necessary
  • Participates in education and/or onboarding of new team members, students, and other health care professionals
  • Seeks experiences to maintain and develop clinical and professional skills and advance the profession within and outside of the organization
What we offer
What we offer
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Premium pay such as shift, on call, and more based on a teammate's job
  • Incentive pay for select positions
  • Opportunity for annual increases based on performance
  • Fulltime
Read More
Arrow Right
New

Radiation Therapist

This is a permanent full time post, 35 hours per week. This position will requir...
Location
Location
Ireland , Galway
Salary
Salary:
Not provided
hermitageclinic.ie Logo
Blackrock Health Hermitage Clinic
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelors Degree in Radiation Therapy or Recognized equivalent qualification
  • CORU registration
  • Previous experience in a similar role
  • Have proven Clinical & Customer Care skills
  • Ability to work comfortably in multi-disciplinary teams, working closely with both clinical and administrative staff
  • Excellent interpersonal skills and ability to communicate effectively with colleagues at all levels
  • Flexibility in work practices
Job Responsibility
Job Responsibility
  • Provision of an efficient and effective service to patients
  • Quality assurance and calibration on a daily basis as required
  • Development and maintenance of the quality assurance program for the department
  • Maintain accurate information systems for clinical data in accordance with department and hospital policies
  • Maintain an up to date knowledge of clinical, technical and radiotherapy developments to promote awareness and ensure best practices are implemented and maintained
  • Maintain accurate records of equipment service, maintenance, malfunction and down time
  • Ensure all radiation protection standards are adhered to
  • Fulltime
Read More
Arrow Right