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Randstad Logo Randstad · Banking

Assistant Manager, General Banking Service (Customer Services)

Hong Kong, Hong Kong 28000.00 - 35000.00 HKD / Month · Job Posted April 16, 2026

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Job Description

You will be joining a collaborative and high-performing operations team that values efficiency and professional growth. The team culture is supportive and fast-paced, focusing on delivering seamless banking experiences to high-net-worth and corporate clients. You will work closely with the IT and Compliance departments to maintain the highest service standards.

Job Responsibility

  • Handle high-level customer enquiries via phone and email, specifically addressing electronic banking issues and transaction status tracking
  • Manage the end-to-end processing of application forms, ensuring all documentation is complete and routed to relevant departments promptly
  • Provide dedicated support to VIP clients, following up on complex transaction requests until successful completion
  • Review and monitor various banking service applications to maintain accuracy and service quality
  • Assist in the regular update of operational guidelines, procedures, and working manuals to reflect current regulatory requirements
  • Ensure all activities remain in strict compliance with internal policies and external regulatory frameworks
  • Contribute to strategic projects and ad-hoc operational tasks as assigned by senior management

Requirements

  • Bachelor’s degree or above in Finance, Business Administration, or a related discipline
  • Minimum of 5 years of customer service experience specifically within the corporate banking industry
  • Solid professional knowledge in deposit and remittance operations is highly advantageous
  • Excellent interpersonal skills with a pleasant personality and a professional service-oriented mindset
  • Proven ability to work independently while contributing effectively to a team environment
  • Proficiency in MS Office applications, including Word, Excel, and PowerPoint
  • Good command of written and spoken English and Chinese, with fluency in Mandarin being essential
  • Immediate availability is highly preferred

Nice to have

  • Solid professional knowledge in deposit and remittance operations is highly advantageous
  • Immediate availability is highly preferred

What we offer

  • double pay
  • discretionary bonus
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