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The Assistant Finance Manager - S2P will be responsible for overseeing end-to-end Source-to-Pay operations with a focus on order fulfilment, supplier management, and helpdesk support. The role requires strong expertise in COUPA and related procurement systems to ensure seamless operations, user support, and process improvements. The incumbent will manage a team responsible for operational excellence, compliance, and continuous improvement within the procurement cycle.
Job Responsibility:
Manage end-to-end S2P processes including requisition to purchase order, order fulfilment, invoice processing, and payment execution
Oversee order fulfilment activities ensuring timely procurement, delivery, and resolution of order-related issues
Ensure adherence to company procurement policies, controls, audit and compliance requirements
Act as the COUPA system expert to support business users, resolve technical/system-related issues, and coordinate with IT/COUPA support teams
Drive enhancements, configurations, and testing in COUPA for improved efficiency and automation
Monitor and analyze system performance to proactively identify issues and opportunities
Oversee the procurement helpdesk team ensuring timely resolution of user queries and incidents
Develop knowledge base articles, SOPs, and training materials to enhance end-user adoption
Ensure high customer satisfaction scores for helpdesk operations
Lead, mentor, and develop a high-performing team handling day-to-day procurement and support operations
Collaborate with cross-functional teams including Finance, IT, and Business Units for smooth S2P operations
Manage vendor relationships and ensure service level agreements (SLAs) are achieved
Monitor KPIs (cycle time, order accuracy, user satisfaction, compliance, cost savings) and implement improvements
Identify opportunities for automation and process simplification in S2P
Prepare and present regular performance reports to senior leadership
Requirements:
Bachelor’s degree in Finance, Supply Chain, Business Administration, or related field