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Assistant Manager - Fulfilment Operations

India, Bangalore · Job Posted March 25, 2026
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Job Description

The Assistant Finance Manager - S2P will be responsible for overseeing end-to-end Source-to-Pay operations with a focus on order fulfilment, supplier management, and helpdesk support. The role requires strong expertise in COUPA and related procurement systems to ensure seamless operations, user support, and process improvements. The incumbent will manage a team responsible for operational excellence, compliance, and continuous improvement within the procurement cycle.

Job Responsibility

  • Manage end-to-end S2P processes including requisition to purchase order, order fulfilment, invoice processing, and payment execution
  • Oversee order fulfilment activities ensuring timely procurement, delivery, and resolution of order-related issues
  • Ensure adherence to company procurement policies, controls, audit and compliance requirements
  • Act as the COUPA system expert to support business users, resolve technical/system-related issues, and coordinate with IT/COUPA support teams
  • Drive enhancements, configurations, and testing in COUPA for improved efficiency and automation
  • Monitor and analyze system performance to proactively identify issues and opportunities
  • Oversee the procurement helpdesk team ensuring timely resolution of user queries and incidents
  • Develop knowledge base articles, SOPs, and training materials to enhance end-user adoption
  • Ensure high customer satisfaction scores for helpdesk operations
  • Lead, mentor, and develop a high-performing team handling day-to-day procurement and support operations
  • Collaborate with cross-functional teams including Finance, IT, and Business Units for smooth S2P operations
  • Manage vendor relationships and ensure service level agreements (SLAs) are achieved
  • Monitor KPIs (cycle time, order accuracy, user satisfaction, compliance, cost savings) and implement improvements
  • Identify opportunities for automation and process simplification in S2P
  • Prepare and present regular performance reports to senior leadership

Requirements

  • Bachelor’s degree in Finance, Supply Chain, Business Administration, or related field
  • MBA/Chartered Accountant/Procurement Certification (CIPS/ISM) preferred
  • 8+ years of experience in S2P/Procurement operations with at least 3+ years in a managerial role
  • Strong functional and technical knowledge of COUPA (P2P, Invoicing, Supplier Portal, Analytics, Configurations)
  • Experience in order fulfilment, procurement helpdesk management, and stakeholder/vendor engagement
  • Strong analytical, problem-solving, and process improvement skills
  • Excellent leadership, communication, and stakeholder management abilities
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