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Conveniently located amongst Sydney’s CBD, Darling Harbour, Darling Square and ICC precincts at Novotel Sydney Darling Square we are looking for an Assistant Manager to join our Front Office team. Reporting to the Front Office Manager you will be responsible for the successful operation of the Front Office Department.
Job Responsibility:
Managing the day to day operations of the front desk including tasks such as check ins/outs, loyalty sign ups, reporting, and assisting with guest needs
Supervise and manage the front office team while on shift, and will be responsible for effective onboarding and training
Ensuring unforgettable guest service is delivered to each guest with a focus on driving loyalty
Effectively manage any emergency situations that arise within the Hotel, ensuring you follow Hotel procedures and processes
Requirements:
Possess a strong background in Front Office procedures and Opera Cloud
Experience in supervising, training and motivating team members
Ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior management
High level of communications skills and adept at dealing with multiple stakeholders
Previous experience in an Assistant Manager role, or at least as a Front Office Supervisor
Ability to work flexible hours including mornings, nights, weekends and holidays periods
Full working rights in Australia
What we offer:
Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
Work alongside passionate industry professionals
Be mentored by experienced Accor Hospitality professionals who want to see you succeed