Assistant Manager - Front Office Job at Marriott Bonvoy (Calangute)

Assistant Manager - Front Office

Conveniently located amongst Sydney’s CBD, Darling Harbour, Darling Square and I...

Location

Australia , Sydney

Salary:

Not provided

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

Possess a strong background in Front Office procedures and Opera Cloud
Experience in supervising, training and motivating team members
Ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior management
High level of communications skills and adept at dealing with multiple stakeholders
Previous experience in an Assistant Manager role, or at least as a Front Office Supervisor
Ability to work flexible hours including mornings, nights, weekends and holidays periods
Full working rights in Australia

Job Responsibility

Managing the day to day operations of the front desk including tasks such as check ins/outs, loyalty sign ups, reporting, and assisting with guest needs
Supervise and manage the front office team while on shift, and will be responsible for effective onboarding and training
Ensuring unforgettable guest service is delivered to each guest with a focus on driving loyalty
Effectively manage any emergency situations that arise within the Hotel, ensuring you follow Hotel procedures and processes

What we offer

Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
Work alongside passionate industry professionals
Be mentored by experienced Accor Hospitality professionals who want to see you succeed

Fulltime

Assistant Manager - Front Office

Assists the Front Office Manager in administering front office functions and sup...

Location

India , Goa Calangute

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Supervises and manages employees
Managing all day-to-day operations
Understanding employee positions well enough to perform duties in employees' absence
Ensures employee recognition is taking place on all shifts

Fulltime

Assistant Front Office Manager - Front Desk and PBX

Entry level management position that focuses on supporting the day-to-day activi...

Location

United States , Naples

Salary:

25.77 - 28.37 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
3 years experience in the guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
1 year experience in the guest services, front desk, housekeeping, or related professional area.

Job Responsibility

Supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
Opening and closing Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties
Running and reviewing critical information contained in room operations reports
Understanding the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
Operating all department equipment as necessary and reporting malfunctions
Ensuring employees have the proper supplies and uniforms
Understanding night audit procedures and being able to comprehend and utilize reports as necessary
Understanding and complying with loss prevention policies and procedures
Communicating performance expectations to employees in accordance with job descriptions for each position
Handling employee questions and concerns

Fulltime

Assistant Front Desk Manager - Front Office

Entry level management position that is responsible for leading and assisting wi...

Location

India , Goa

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Encourages and building mutual trust, respect, and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors
Supports all day-to-day operations
Understands employee positions well enough to perform duties in employees' absence
Coaches, counsels and encourages employees
Handles employee questions and concerns

Fulltime

Hotel Assistant Manager / Assistant Front Desk Manager

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best ...

Location

Greece , Vouliagmeni

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Bachelor’s Degree or equivalent is preferred
Applicants must have European Passport or the legal right to work in Greece
Fluency in English is essential
proficiency in Greek is an advantage
Previous experience in Front Office management or similar role is highly advantageous
Strong leadership, communication, and organizational skills

Job Responsibility

Direct and control the activities of the Front Desk team, acting as the Manager on Duty when senior managers are not available
Maintain complete knowledge at all times of hotel features, services, room types, rates, packages, promotions, VIPs, and group activities
Perform all Front Office, Guest Services, and Concierge duties as required, across all shifts
Review daily arrivals and departures, handling VIPs, return guests, and groups efficiently
Coordinate with Night Manager and other Assistant Managers to ensure follow-up on guest needs and issues, keeping the Front Office Manager informed
Ensure adherence to all credit procedures, reviewing high balance reports and following up with Accounting
Cover Night Manager duties and shifts as necessary
Supervise and motivate the Front Office team to deliver the highest quality service and Four Seasons brand standards
Handle guest issues or complaints professionally and efficiently
Promote hotel facilities and ensure smooth communication with all other departments

What we offer

Competitive Salary and comprehensive Benefits Package
Complimentary Employee Meals, Bus Transportation, Uniform & Laundry Services
Ticket Restaurant monthly allowance of €100
Complimentary Nights at Four Seasons Hotels & Resorts globally
Employee Recognition Program
Opportunities for Global Travel through Task Forces and Transfers
Access to Four Seasons global Training & Development

Fulltime

Hotel Assistant Manager - Assistant Front Desk Manager

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best ...

Location

Greece , Vouliagmeni, Attiki

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Bachelor’s Degree or equivalent is preferred
Applicants must have European Passport or the legal right to work in Greece
Fluency in English is essential
proficiency in Greek is an advantage
Previous experience in Front Office management or similar role is highly advantageous
Strong leadership, communication, and organizational skills

Job Responsibility

Direct and control the activities of the Front Desk team, acting as the Manager on Duty when senior managers are not available
Maintain complete knowledge at all times of hotel features, services, room types, rates, packages, promotions, VIPs, and group activities
Perform all Front Office, Guest Services, and Concierge duties as required, across all shifts
Review daily arrivals and departures, handling VIPs, return guests, and groups efficiently
Coordinate with Night Manager and other Assistant Managers to ensure follow-up on guest needs and issues, keeping the Front Office Manager informed
Ensure adherence to all credit procedures, reviewing high balance reports and following up with Accounting
Cover Night Manager duties and shifts as necessary
Supervise and motivate the Front Office team to deliver the highest quality service and Four Seasons brand standards
Handle guest issues or complaints professionally and efficiently
Promote hotel facilities and ensure smooth communication with all other departments

What we offer

Competitive Salary and comprehensive Benefits Package
Complimentary Employee Meals, Bus Transportation, Uniform & Laundry Services
Ticket Restaurant monthly allowance of €100
Complimentary Nights at Four Seasons Hotels & Resorts globally
Employee Recognition Program
Opportunities for Global Travel through Task Forces and Transfers
Access to Four Seasons global Training & Development

Fulltime

Assistant Manager Front Office

Assists the Front Office Manager in administering front office functions and sup...

Location

Spain , Seville

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
3 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required
English and Spanish required

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process
Ensures guest and employee satisfaction and maximizes the financial performance of the department
Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Supervises and manages employees
Managing all day-to-day operations

Fulltime

Assistant Manager, Front Office

We invite you to join the world of luxury hospitality at Fairmont Palliser as ou...

Location

Canada , Calgary

Salary:

Not provided

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

Minimum of 2 years of experience in Rooms Division with a strong foundation in Front Office operating systems
Previous supervisory experience and a strong desire to develop as a leader
Proven leadership experience in training, mentoring, and developing teams while driving innovation and best practices
Demonstrated ability to professionally address and resolve complex challenges across all levels
A post-secondary degree in Hospitality or Business is an asset, but all disciplines are welcome
Thrives in fast-paced environments, embraces learning, and stays committed to growth
Willingness to work flexible hours, including shift work, weekends, and public holidays, as required
Highly organized, adaptable, and able to thrive under pressure in a fast-paced, dynamic environment
Excellent verbal and written communication skills
Committed to fostering an open, engaging, and trusting work environment that aligns with the company’s mission, brand promise, and values

Job Responsibility

Assist the Front Office Manager in executing departmental goals, including guest satisfaction, loyalty program enrollment and management, upsell revenues, and colleague engagement
Lead and coach colleagues to provide luxury guest service, ensuring personalized and memorable experiences
Conducts training, coaching and assessments on Fairmont, Accor and LQA service standards and fosters a culture of engaging, personalized service in the department
Serve as the first point of contact for escalations, identifying and resolving guest concerns urgently, either in person or in writing
Manage and oversee arrivals and departures to ensure smooth operations and the highest level of guest satisfaction
Take an active role in day-to-day Front Office operations, ensuring a seamless guest experience
Meet and greet VIP guests, escort them to their rooms, and follow up to ensure their comfort throughout their stay
Act as Manager on Duty, serving as a resource and support to all departments to ensure the smooth overall operation of the hotel in the absence of Department Heads and other Managers
Manage, train, develop, and motivate all colleagues reporting to this position to enhance performance and guest satisfaction
Develop, implement, and maintain an upsell incentive program to motivate employees and maximize hotel revenue

What we offer

Complimentary upgrades
Extended stays
Discounted stays across Fairmont & Raffles properties
Special dining and wellness discounts
Comprehensive benefits package including health, paramedical, dental, vision, life, and disability coverage for eligible employees
Company-matched pension plan, as well as RRSP & TFSA options
Complimentary meal in staff cafeteria during shifts

Fulltime

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Assistant Manager - Front Office

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