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Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
Job Responsibility:
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process
Ensures guest and employee satisfaction and maximizes the financial performance of the department
Supervises and manages employees
Manages day-to-day operations
Handles complaints, settling disputes, and resolving grievances and conflicts
Strives to improve service performance
Collaborates with the Front Office Manager on ways to continually improve departmental service
Provides services that are above and beyond for customer satisfaction and retention
Interacts with customers on a regular basis to obtain feedback
Implements the customer recognition/service program
Ensures compliance with all Front Office policies, standards and procedures
Functions in place of the Front Office Manager in his/her absence
Requirements:
High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major