Assistant Manager-Front Desk Job at Marriott Bonvoy (Goa)

Job Description

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

Job Responsibility

Leading and assisting with the successful completion of daily shift requirements
Ensuring guest and employee satisfaction
Achieving the operating budget
Assisting in completing financial and administrative responsibilities
Utilizing interpersonal and communication skills to lead, influence, and encourage others
Advocating sound financial/business decision making
Demonstrating honesty/integrity
Leading by example
Encouraging and building mutual trust, respect, and cooperation among team members
Serving as a role model
Supporting all day-to-day operations
Understanding employee positions to perform duties in employees' absence
Coaching, counselling and encouraging employees
Handling employee questions and concerns
Supporting all areas of the Front Office in the absence of the Front Office or Front Desk Manager
Guiding daily Front Desk shift operations
Communicating performance expectations
Managing day-to-day operations
Developing specific goals and plans
Handling complaints, settling disputes, and resolving grievances
Participating in department meetings
Striving to improve service performance
Supervising staffing levels
Training staff on credit policies
Supervising same day selling procedures
Understanding the impact of Front Desk operations on property financial goals
Providing services above and beyond for customer satisfaction
Improving service by communicating and assisting individuals
Setting a positive example for guest relations
Empowering employees to provide excellent customer service
Handling guest problems and complaints
Interacting with guests to obtain feedback
Implementing the customer recognition/service program
Assisting in the review of comment cards
Ensuring employees have proper supplies and uniforms
Assisting in the use of a guest information tracking system
Identifying the developmental needs of others
Providing guidance and direction to subordinates
Providing feedback to individuals
Participating in an ongoing employee recognition program
Conducting training
Participating in the employee performance appraisal process
Providing information to supervisors, co-workers, and subordinates
Analyzing information and evaluating results
Informing and/or updating executives, peers, and subordinates
Performing all duties at the Front Desk
Understanding the functions of Bell Staff, Switchboard and Concierge/Guest Services operations
Complying with loss prevention policies and procedures

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

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Assistant Manager-Front Desk

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