Assistant Manager, Fraud Operations, HSBC

HSBC

Location:
Hong Kong, Mongkok

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are currently seeking a high caliber professional to join our department as Assistant Manager, Fraud Operations. Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.

Job Responsibility:

Review and adhere to established policies and procedures to ensure compliance with all relevant regulations and internal policies
Develop and implement strategies to prevent, detect, identify, investigate and prosecute fraudulent activities
Provide stakeholders with advice on the prioritization of fraud controls as well as an escalation route for ineffective operation
Review and perform quality check on offshore fraud operations team’s investigation and detection alert handling on suspicious transactions and timely escalate serious or syndicate fraudulent activities for further actions
Assist to lead and drive the offshore fraud operations team to ensure the fraud detection and investigation functions are effective and efficient
Analyse fraud transaction patterns and defrauding behaviours to provide insights for enhancing fraud detection capability
Ensure investigations and detection alert handling are conducted in a timely manner with full adherence to service standards and timelines set by the Bank and regulators
Provide guidance/direction to mentor members of the team or develop their skills
Handle ad hoc projects as assigned.

Requirements:

University Graduate in Business Administration, Banking, Finance, Account or related discipline
Minimum 2 years of solid experience in fraud operations / fraud risks / investigations
Ability to communicate effectively, embrace change and overcome challenges
Ability to prioritize conflicting demands and problems in a dynamic environment
High level of influencing skills with the ability to communicate to multiple stakeholders
High proficiency in English, Chinese and Putonghua
Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
Experience on QC/QA/monitoring a team/ audit work.

What we offer:

Dynamic working environment
Good career development opportunities
Competitive compensation packages.

Additional Information:

Job Posted:
May 15, 2025

Expiration:
June 14, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Assistant Manager, Fraud Operations

HSBC

Location:Hong Kong, Mongkok

Category:Banking

Contract Type:Employment contract