Assistant Manager Food and Beverage - Pool

• Assists in the ordering of F&B supplies, cleaning supplies and uniforms
• Supervises daily F&B shift operation and ensures compliance with all F&B policies, standards and procedures
• Supports and supervises an effective monthly self inspection program
• Operates all department equipment as necessary and reports malfunction
• Supervises staffing levels to ensure that guest service, operational needs, and financial objective are met
• Encourages and builds mutual trust, respect, and cooperation among team members
• Develops specific goals and plans to prioritize, organize, and accomplish your work
• Celebrates and fosters decisions that result in successes as well as failures
• Communicates areas that need attention to staff and follows up to ensure understanding
• Coordinates cleaning program in all F&B areas (including General clean), identifying trends and making recommendation for improvements
• Follows property specific second effort and recovery plan
• Stays readily available/ approachable for all team members
• Demonstrates knowledge of the brand specific service culture
• Provides services that are above and beyond for customer satisfaction and retention
• Serves as a role model to demonstrate appropriate behaviors
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
• Takes proactive approaches when dealing with guest concerns
• Sets a positive example for guest relations
• Stays readily available/ approachable for all guests
• Reviews comment cards and guest satisfaction results with employees
• Responds in a timely manner to customer service department request
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
• Analyzes information and evaluates results to choose the best solution and solve problems
• Performs hourly job function if necessary
• Extends professionalism and courtesy to team members at all times
• Comprehends budgets, operating statements and payroll progress report

• High school diploma or GED
• 3 years experience in the food and beverage, culinary, or related professional area
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• 1 year experience in the food and beverage, culinary, or related professional area

Bonus eligible