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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Assistant Manager - Events

India, Amritsar · Job Posted May 03, 2026
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Job Description

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

Job Responsibility

  • Preparing all event documentation and coordinating with Sales, property departments and customer
  • Ensuring events progress seamlessly by following established procedures
  • Greeting customers during the event phase
  • Adhering to all standards, policies, and procedures
  • Ensuring billing accuracy and conducting bill reviews with clients
  • Managing group room blocks and meeting space for average to large-sized assigned groups
  • Identifying operational challenges and solving them
  • Integrating current trends in event management and event design
  • Acting as liaison between field salesperson and customer
  • Participating in customer site inspections and assisting with the sales process
  • Soliciting feedback from property departments
  • Delivering excellent customer service
  • Empowering employees to provide excellent customer service
  • Setting a positive example for guest relations
  • Coordinating and communicating event details to customer and property operations
  • Making presence known to customer
  • Overseeing customer experiences
  • Following up with customer post-event
  • Responding to and handling guest problems and complaints
  • Using personal judgment and expertise to enhance customer experience
  • Working to continually improve customer service
  • Emphasizing guest satisfaction during departmental meetings
  • Interacting with guests to obtain feedback
  • Ensuring hourly employees understand expectations for event activities
  • Conducting formal pre- and post-event meetings
  • Leading formal pre-event and post-event meetings for average to large-sized groups
  • Facilitating various meetings
  • Assisting in the sales process and revenue forecasting
  • Up-selling products and services
  • Forecasting group sleeping rooms and event revenue
  • Reviewing comment cards and guest satisfaction results with employees
  • Observing service behaviors of employees and providing feedback
  • Assisting in development and implementation of corrective action plans
  • Working with property staff and customers to address operational challenges
  • Performing other duties as assigned

Requirements

  • High school diploma or GED
  • experienced (1 – 2 years of experience) in the event management or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • at least 1 year experience in the event management or related professional area required
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