Assistant Manager-Event Set Up

• Assists in leading the catering service staff while personally assisting in the set up of the function rooms (e.g., tables, chairs, dance floors, podiums, etc.) based on requirements and standards
• Develops and directs team to provide consistent, high quality service
• Communicates expected performance and trains staff in processes
• Assists in managing financial and administrative duties
• Ensures function rooms are set according to event documentation and customer requirements
• Conducts room function inspections prior to each event
• Maintains up to date attendance log for Event Service employees
• Delegates tasks to ensure room sets are on time and meet Event Service Standards
• Assists in maintaining the inventory of function room amenities and other controllable supplies
• Ensures candy rotation on all meeting room sets
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures
• Attends pre-event meetings as needed
• Communicates critical information to Event Service Team
• Maintains cleanliness and sanitation standards in all banquet operation areas
• Sets a positive example for guest relations
• Interacts with guests to obtain feedback
• Responds to and handles guest problems and complaints
• Empowers employees to provide excellent customer service
• Observes service behaviors of employees and provides feedback
• Strives to improve service performance
• Participates in the development and implementation of corrective action plans
• Emphasizes guest satisfaction during all departmental meetings
• Understands the impact Event Services has on the overall success of an event
• Schedules employees
• Participates in monthly department meetings
• Assists as needed in the interviewing and hiring of employee team members
• Uses a departmental orientation program for employees
• Attends and participates in all pertinent meetings
• Assists Event Service Manager in establishing guidelines
• Reviews comment cards and guest satisfaction results with employees
• Leads shifts and actively participates in the servicing of events.

• High school diploma or GED
• 2 years experience in the event management, food and beverage, or related professional area.

Bonus eligible