Assistant Manager, Customer Care, HSBC

HSBC

Location:
Hong Kong, Kowloon City

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

Job Responsibility:

Handle customer complaints and written enquiries received via different sources in accordance with documented procedures within standard turnaround time with high quality output
Being the central point in liaising with all external and internal related parties in complaint handling and communication with complainants, both written and verbal, to resolve the complaint properly to minimize the reputation risk of the company
Conduct thorough investigation independently, identify the root cause, review the effectiveness of preventive measures and provide recommendations for business improvements where appropriate
Assist in arranging and providing training and sharing sessions to relevant parties to uphold complaints handling skills

Requirements:

Degree in Business Administration, Finance or other relevant subjects
Experience in customer facing roles in Pensions or Financial industry with customer centricity mindset
Good knowledge of MPF legislation and scheme administration process for MPF and ORSO products
Good analytical skills and critical thinking to conduct and analyse fact findings in particular complex cases
Ability to work under tight schedule while maintaining high quality deliverables
Good interpersonal and communication skills in oral and written English and Chinese
Fluent in English and Cantonese

Additional Information:

Job Posted:
June 04, 2025

Expiration:
July 03, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Assistant Manager, Customer Care

HSBC

Location:Hong Kong, Kowloon City

Category:Customer Service

Contract Type:Not provided