Assistant Manager, Consumer Right Protection, HSBC

HSBC

Location:
China, Beijing

Category:
Insurance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are currently seeking an experienced professional to join our team. In this role, you will set up and maintain a Consumer Rights Protection (CRP) framework, implement CRP regulatory requirements, establish governance platforms, and more. You will ensure that all CRP policies are met and coordinate with internal and external parties to promote and maintain CRP standards.

Job Responsibility:

Set up and maintain company-wide Consumer Rights Protection framework and CRP policies for INSH
Link up INSH teams, branches, as well as other HSBC supporting resources to implement CRP regulatory requirements and projects
Establish and support company-wide CRP governance platform to continuously monitor the implementation of annual CRP plan and track specific project status
Ensure all CRP regulatory and policy requirements are met by identifying owner of, or manage to deliver, specific CRP tasks, including product and service review, CRP annual report preparation and information disclosure, CRP KPI setting and assessment
Be able to quickly learn and grasp the regulatory requirements of CRP and lead entity-wide to establish CRP framework and operational management in a timely manner
Drive and implement a consistent and effective control of CRP, with appropriate governance and methods covering both owned and outsourced controls
Develop and embed CRP governance and reporting standards, including forum / committee support and coordination, as well as quality delivery of governance inputs
Set, communicate and monitor risk appetite in line with regulatory requirements, and prepare and deliver the CRP reporting to relevant parties as required
Establish a robust CRP environment and cooperate with both internal and external parties to lead CRP promotion activities as well as to share the well experience to all stakeholders

Requirements:

Relevant experience and knowledge of China environment covering regulatory and CRP issues
Ability to build relationships by communicating, influencing and negotiating effectively with regulatory and internal stakeholders
Capable of distilling complex and varied information into useful, insightful and concise recommendations
Excellent command of spoken and written Chinese and fluency of English is necessary
Able to co-operate stakeholders and manage different parties to work together under pressure with tight timeline

What we offer:

Continuous professional development
Flexible working opportunities
Inclusive and diverse environment

Additional Information:

Job Posted:
September 10, 2025

Expiration:
December 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Assistant Manager, Consumer Right Protection

HSBC

Location:China, Beijing

Category:Insurance

Contract Type:Employment contract