Assistant manager - commuter & visitor information Job at UC San Diego (San Diego)

Assistant manager - commuter & visitor information

UC San Diego

Location:
United States , San Diego

Category:
Office Administration

Contract Type:
Not provided

Salary:

65800.00 - 115000.00 USD / Year ▼

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Job Description:

Parking and Commuter Services manages parking operations and alternative transportation programs across all UC San Diego and UC San Diego Health locations. The department oversees parking permit and transit pass sales, special event parking, parking facility safety and maintenance, and parking regulation enforcement. The department also plays a crucial role in campus planning by assessing parking needs, recommending new parking facilities, and implementing strategies to reduce single-occupancy vehicle trips.

Job Responsibility:

Oversees, supervises and coordinates the work of the Commuter & Visitor Information Centers and staff
Supervises the daily organization
staffing
parking permit sales and cancellations
payroll deductions and daily deposits
and preparation of complex and detailed summary reports
Oversees through supervision approximately $25M in annual transactions covering: cashiering functions, billing preparations, daily deposits, check requests and verifications, and associated customer service for the Commuter & Visitor Information Centers
Responsible for establishing and maintaining high-quality customer service standards, and ensuring that staff follow these standards
Leads in maintaining and updating office operating procedures and training manuals, ensuring that staff are properly trained in office processes and follow established procedures
Provides leadership in coordinating with Information Technology Services representatives on all issues regarding IFIS, ISIS, IRIS, and T2 Flex (POS) systems that are used in transacting parking sales, services, cancellations, and recharges
Supervises and coordinates the work of parking operations and enforcement staff
Directs subordinates to complete assignments using established guidelines, procedures, and policies

Requirements:

Working knowledge of University parking policies and procedures or equivalent experience in transportation, parking/events, public administration, mobility transportation or a combination of these
Working knowledge of parking procedures and enforcement, and ability to guide employees
Knowledge of resource management concepts and University policies related to parking services
Demonstrated leadership skills in mentoring and advising employees
Solid supervisory skills with the ability to motivate staff and create a positive team-oriented work environment
Ability to train, supervise, delegate, monitor, and evaluate staff performance
Ability to manage and supervise staff in a busy, multi-shift customer service and cash-handling operation
Proficient in operation of web-based parking related systems and office software
Demonstrated strong computer skills using various software tools such as: spreadsheets, databases and web browsers, including but not limited to: Word, Excel, Outlook, T2 Systems, and other MS Suite applications
ability to learn new applications as required
Interpersonal skills to effectively motivate others to achieve goals
Excellent customer service skills
Strong interpersonal skills including tact, diplomacy and flexibility with the ability to work in a team framework
Ability to effectively work individually or in teams and ability to communicate effectively with people of many diverse backgrounds
Organizational skills to coordinate staff schedules and unit operations
Customer service orientation to quickly address questions or issues and resolve customer complaints
Strong organizational and time management skills
Strong problem solving skills including ability to analyze information, practices, procedures, problems and situations to recognize alternatives and consequences
Verbal and written communication skills to explain program polices and processes, actively listen, and advise
Demonstrated written communication skills to prepare concise, logical, grammatically correct analytical reports, correspondence, operating procedures, and job descriptions
Ability to effectively manage multiple priorities and execute plans to meet deadlines
Ability to operate university vehicles
Ability to stand for long periods of time
work in diverse weather conditions
Must pass a background check
FBI/DOJ and DMV background checks and clearances required prior to hire
Required to hold valid driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program

Additional Information:

Job Posted:
March 03, 2026

Expiration:
March 12, 2026

Employment Type:

Fulltime

Work Type:

On-site work

UC San Diego - All Job Offers

Job Link Share:

Assistant manager - commuter & visitor information

UC San Diego

Location:
United States , San Diego

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 03, 2026

Expiration:
March 12, 2026

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Assistant manager - commuter & visitor information

UC San Diego

Location:United States , San Diego

Category:Office Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 03, 2026

Expiration:March 12, 2026

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