Assistant Manager, Client Services, Global Trade Solutions

Job description: Be the client’s key contact point for all trade services of HSBC. Identify and address customer needs from both existing and new customers. Have strong sense of service mind and ability to handle difficult issues. Be able to coach/support Client Service team and Trade Services for all trade services of HSBC. Conduct the training/knowledge sharing to customers. Cooperate with Business Development team to increase volume and utilization on bank trade product. Coordinate with all stakeholders and product partners to facilitate client’s trade transactions. Ensure customer complaints are escalated to internal teams, regulatory body or HSBC group as appropriate, in line with prevailing policies. Ensure that HSBC brand values are upheld in all interactions. Coordinate and work with Implementation Team for client’s HSBCnet onboarding.