Assistant Manager Branch Operations

• To ensure timely and error free reporting of transactions received at the Investor Service Centre
• Manage customer communication effectively in order to have timely resolution
• Excel in distribution services & investor services with special focus on corporate customers
• Have close interface with service providers and highlight any discrepancies of gaps noticed on a timely manner
• Explore and process efficiency suggestions and contribute to achieve customer delight
• Comply with applicable regulatory requirements on qualifications required for the job profile
• Contribute to the knowledge management initiative of the customer service team
• Contribution to recruitments / contingency / leave planning
• Ensure compliance to the process manual and FIM
• Excel in the monthly reporting process

• A good understanding of mutual fund/security markets
• Good verbal and written communication, team and interpersonal skills
• The inclination to work in a client-facing role, with a bent of mind for ‘service’
• Ideally a post graduate / minimum 2 plus years of experience in a client-facing role involving Service, Query Handling
• Knowledge of local language will be an advantage
• NISM certification

Knowledge of local language

• Fosters continuous professional development
• Flexible working
• Opportunities to grow within an inclusive and diverse environment