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Entry level management position that is responsible for the daily operations in the Bar/Lounge. Position directs, trains and assists employees to serve guests and ensures proper standards are followed. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations, professionally and consistently. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.
Job Responsibility:
Ensures high quality products and presentations
Supervises daily shift operations
Helps maintain par stocks throughout the various departments by daily monitoring of on-hand inventory
Maintains food handling, sanitation and cleanliness standards
Operates all department equipment as necessary
Assists floor staff during busy periods
Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance
Reports malfunctions in department equipment
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met
Sets a positive example for guest relations
Interacts with guests to obtain feedback on product quality and service levels
Observes service behaviors of employees
Empowers employees to provide excellent customer service within guidelines
Supervises Bar/Lounge in compliance with all local, state and Federal beverage and liquor laws
Trains staff on cash handling and credit policies and procedures
Trains staff on liquor control policies and procedures
Supervises adherence to all liquor control policies and procedures
Ensures compliance with all Bar/Lounge policies, standards, and procedures
Maintains standards for bartender and cocktail service
Supervises adherence to all cash handling and credit policies and procedures
Ensures all employees have proper supplies, equipment and uniforms
Helps train employees in safety procedures
Uses all available on the job training tools for employees
Communicates performance expectations in accordance with job descriptions for each position
Coaches employees regarding performance on an on-going basis
Requirements:
High school diploma or GED
4 years experience in the food and beverage, culinary, or related professional area
OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the food and beverage, culinary, or related professional area