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Entry level management position responsible for daily operations in the Bar/Lounge. Position directs, trains and assists employees to serve guests and ensures proper standards are followed. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently.
Job Responsibility:
Direct, train and assist employees to serve guests
Ensure proper standards are followed
Ensure guest and employee satisfaction while maintaining operating budget
Enforce all legal obligations professionally and consistently
Assist in other outlets when needed
Ensure high quality products and presentations
Supervise daily shift operations
Maintain par stocks by daily monitoring of on-hand inventory
Maintain food handling, sanitation and cleanliness standards
Operate all department equipment
Assist floor staff during busy periods
Utilize Labor Management System for scheduling and tracking employee time
Report equipment malfunctions
Supervise staffing levels to meet guest service, operational and financial objectives
Set positive example for guest relations
Interact with guests for feedback on product quality and service
Observe service behaviors of employees
Empower employees to provide excellent customer service
Supervise Bar/Lounge compliance with beverage and liquor laws
Train staff on cash handling, credit policies, and liquor control
Ensure compliance with all Bar/Lounge policies and procedures
Maintain standards for bartender and cocktail service
Ensure employees have proper supplies, equipment and uniforms
Train employees in safety procedures
Use available training tools
Communicate performance expectations
Coach employees regarding performance
Requirements:
High school diploma or GED with 4 years experience in food and beverage, culinary, or related professional area
OR 2-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in food and beverage, culinary, or related professional area
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