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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Assistant Manager-Banquets

United States, Aurora 32.21 - 44.23 USD / Hour · Job Posted May 16, 2026

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Job Description

Entry level management position that assists in leading the banquet staff while personally assisting in executing events based on requirements and standards. Assists in developing and directing team to provide consistent, high quality service.

Job Responsibility

  • Assists in leading the banquet staff
  • assists in executing events based on requirements and standards
  • assists in developing and directing team to provide consistent, high quality service
  • manages departmental inventories and assets
  • maintains attendance log
  • maintains and enforces sanitation levels
  • adheres to and reinforces standards, policies, and procedures
  • ensures employee awareness of event phase portion of Meeting Planner Survey and Guest Satisfaction Scores
  • orders supplies for the department
  • uses banquet beverage records to control liquor costs
  • understands impact of Banquet operations on event success and manages activities to maximize customer satisfaction
  • assists in scheduling banquet service staff to forecast and service standards while maximizing profits
  • attends and participates in all pertinent meetings
  • leads shifts and actively participates in servicing events
  • applies and broadens knowledge of food and wine pairings and overall event presentation
  • sets positive example for guest relations
  • interacts with guests to obtain feedback
  • responds to and handles guest problems and complaints
  • empowers employees to provide excellent customer service
  • strives to improve service performance
  • supports departmental orientation program
  • ensures employees understand expectations and parameters
  • observes service behaviors and provides feedback
  • reviews comment cards and guest satisfaction results with employees
  • communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

Requirements

  • High school diploma or GED
  • 2 years experience in the event management, food and beverage, or related professional area.
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