Assistant Manager - Banquet

• Assist in managing daily banquet operations, including conferences, weddings, and social events
• Supervise and coordinate banquet service staff to ensure smooth and professional event execution
• Support event setup and breakdown, ensuring all function rooms meet brand and client specifications
• Liaise with Sales & Events, Culinary, and Stewarding teams to ensure accurate communication and execution of event requirements
• Monitor service standards during events, ensuring consistency, quality, and guest satisfaction
• Handle guest inquiries, special requests, and complaints promptly and professionally
• Ensure all banquet operations comply with Four Seasons service standards, policies, and procedures
• Assist in scheduling, training, and performance management of banquet staff
• Maintain inventory of banquet equipment, linens, and operating supplies
• Support cost control initiatives, including labor and operational expenses
• Ensure compliance with local health, safety, and hygiene regulations
• Prepare and review banquet event orders (BEOs) and communicate details effectively to the team
• Step in to lead operations in the absence of the Banquet Manager when required

• Minimum 3–5 years of experience in food and beverage operations, with at least 1–2 years in a supervisory role, preferably in banquets or events within a luxury hotel
• Strong understanding of banquet operations, event service styles, and function setup standards
• Excellent leadership and team coordination skills in a fast-paced, high-volume environment
• Strong organizational and multitasking abilities with keen attention to detail
• Effective communication and interpersonal skills, with the ability to interact professionally with guests and internal teams
• Good understanding of local health, safety, and sanitation regulations
• Proficiency in POS systems and event management tools
• Diploma or degree in Hospitality Management or a related field preferred
• Flexibility to work rotating shifts, weekends, and public holidays as required by hotel operations
• Excellent reading, writing, and oral proficiency in English language
• Must be able to speak, read, and write Bahasa Malaysia
• Must have the right to work in Malaysia

Diploma or degree in Hospitality Management or a related field preferred

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals