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The Assistant Manager plays a pivotal role in driving the growth and operational efficiency of the retail distribution division with a primary focus on bancassurance partnerships. This position involves overseeing standard operational processes, managing stakeholder relationships, and ensuring the effective delivery of strategic initiatives across multiple banking channels.
Job Responsibility:
Stakeholder Management: Coordinating regular performance cadences and building sustainable relationships with bank partners to ensure the alignment of operational goals
Reporting and Analysis: Overseeing the preparation and validation of sales performance, commission payouts, and operational metrics to maintain data accuracy and timely reporting
Initiative Implementation: Leading the execution and tracking of distribution initiatives designed to enhance bancassurance performance and optimize the customer journey
Business Development: Identifying emerging market trends and collaborative opportunities to propose practical business enhancements that drive portfolio growth
Governance and Compliance: Maintaining consistent adherence to regulatory requirements and internal audit standards while implementing necessary corrective actions for process improvement
Cross-functional Coordination: Liaising with underwriting, claims, and operations departments to streamline policy issuance and resolve escalated service delivery issues
Requirements:
Degree or Diploma in Business, Finance, or a related discipline
5 years of experience in bancassurance, insurance operations, or financial services partnership management
Proficiency in Microsoft Excel, including the use of pivot tables and VLOOKUP, and familiarity with CRM systems
Capability to interpret sales data and commission structures to provide objective business insights
Effective interpersonal and communication skills for professional relationship management with bank stakeholders
Knowledge of Singapore's insurance regulatory environment and audit processes