Assistant Manager, B2C & Inventory/Claims Operations Job at Adidas (Jakarta)

Job Description

Responsible for overall ecommerce order fulfillment and inventory, returns and reconciliation.

Job Responsibility

Supporting eCOM business growth by managing daily warehouse outbound picking & distribution operations (adidas & adiGolf) are functioning safely with high level of accuracy, efficiency (cost & process) and productivity
Optimizing outbound delivery performance with cost saving initiatives
strengthening processes and policies
leveraging systems
Analyze and coordinate with eCom channel team Sales for warehouse capacity planning at daily/ weekly/monthly and align 3PL on the same
To keep track the accuracy of consumer shipments and on time delivery & coordinate consumer claims handling and investigation between CS and 3PL warehouse team
Responsible for eCOM cancellation driven by DC/inventory and work with all teams to meet target of <0.5%
Work closely with Senior Manager SCM on various eCOM projects and initiatives and become one point of contact for all eCOM related projects/issues and topics
Work closely with eCOM channel team on peak and burst activations such as 6/6 or 11/11 and align DC capacities to deliver business as per agreed SLA
Maintain DPE as per agreed lead time to ensure and deliver SLA to consumers
Deliver eCOM COTIF and 3DD as yearly targets
Responsible for all eCOM returns, timely closure of RMA and ensure stock in back in the racks by working closely with CS teams and 3PL teams
Conduct deep dive analysis of eCOM returns and identify major factors driving returns and work with cross functional teams to reduce the returns %
Ensuring continuous creative improvement process thru problem identification and problem analysis
Be responsible for 3PL Warehouse KPIs Performance, analyze & identify areas of improvement
Vigilant in being the gatekeeper in any deviation in process
Constantly analyzing the “health” status of the eCOM orders with the help of collected data
Conduct regular audit check on 3PL POD, process and documentation
Ensuring timely submission of eCOM DC Productivity with high level of accuracy and other reports assigned
Coordination and Communication with “internal customers” with regards to eCOM activities
Work with 3PL DC team on cycle count plan and make sure the progress & result under control to meet the quarterly & yearly plan and the target
Make sure the physical goods are consistent with the system data (Daily Snapshot)
Push related team to continually improve the stock accuracy
Daily take trouble-shooting and give great support to ensure the operations running smoothly
Work with stakeholders and system lead to resolve snapshot discrepancies due to system issue with tickets and consistent follow ups
Prioritize to arrange the tasks reasonably when facing multi-tasks especially for special handling & additional support
Monitor the error/control daily report exactly
Report the cycle count result with reasonably analysis by weekly/monthly
Take complete responsibility for returns and claims (B2B and B2C)
Work with internal teams on appropriate approvals and work with 3PL teams to execute returns and claims as per agreed timelines
Ensuring timely submission of Inventory reports with high level of accuracy and other reports assigned
Verify monthly 3PL invoices with internal data, trouble shoot for any discrepancies and process Pos accordingly
Perform any other roles or duties assigned by the Manager, Operations, which is deemed reasonable, practical and logical

Requirements

Diploma in Logistics Management or related field
Minimum 3 years work experience in logistics operations, preferable experience in the sport or clothing industry
PC literature, excellent oral and written communication skills in English and local languages
Communication with stakeholders
Manage relationship & diversity
Planning and Organizing
Analysis and problem solving
Manage Business (Processes and Projects)
Learning and self-development
SAP AFS MM & SD module

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Assistant Manager, B2C & Inventory/Claims Operations

Job Description

Job Responsibility

Requirements

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