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We are seeking an individual to support the continuous monitoring and first-line operational delivery of Vodafone TV services across multiple platforms and vendors. The role is essential to maintaining service quality, performing initial troubleshooting, coordinating with senior technical teams, and ensuring swift incident communication and escalation. This position is suited for someone who thrives in real-time operations environments and is committed to maintaining seamless customer experiences.
Job Responsibility:
Support the continuous monitoring and first-line operational delivery of Vodafone TV services across multiple platforms and vendors
Maintaining service quality
Performing initial troubleshooting
Coordinating with senior technical teams
Ensuring swift incident communication and escalation
Requirements:
Knowledge of Internet Television technologies including IPTV, OTT, video compression concepts, and platform architecture
Comfortable working with multiple web-based applications and operational tools
Strong communication and collaboration skills
Proficient in English, both spoken and written
University degree in Electronics, Telecommunications, Information Technology, or a related discipline
Preferably 2–4 years of experience in technical operations, service monitoring, or maintenance
24*7 Shift
What we offer:
Opportunity to work with next-generation television technologies in a fast-paced operational environment
Exposure to international teams and multi-vendor ecosystems
Continuous professional development through structured training programmes
Experience in real-time incident management and service restoration workflows
A collaborative environment that promotes learning and skill enhancement