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We are seeking an individual to support the continuous monitoring and first-line operational delivery of Vodafone TV services across multiple platforms and vendors. The role is essential to maintaining service quality, performing initial troubleshooting, coordinating with senior technical teams, and ensuring swift incident communication and escalation. This position is suited for someone who thrives in real-time operations environments and is committed to maintaining seamless customer experiences.
Job Responsibility:
Monitor Vodafone TV services round-the-clock using integrated fault management tools and network management systems
Conduct first-level technical analysis to restore services during interruptions
Escalate complex or unresolved incidents to second-line operations teams
Coordinate on-site support by engaging field engineers and external partners during localised outages and follow through until resolution
Issue timely notifications and updates related to outages and engage with Incident Management for alignment and coordination
Participate in ongoing technical and professional development training sessions
Operate in compliance with established operational frameworks, meeting response-time and service-quality KPIs
Requirements:
Knowledge of Internet Television technologies including IPTV, OTT, video compression concepts, and platform architecture
Comfortable working with multiple web-based applications and operational tools
Strong communication and collaboration skills
Proficient in English, both spoken and written
University degree in Electronics, Telecommunications, Information Technology, or a related discipline
Preferably 2–4 years of experience in technical operations, service monitoring, or maintenance
provide 24*7 support
Troubleshooting
What we offer:
Opportunity to work with next-generation television technologies in a fast-paced operational environment
Exposure to international teams and multi-vendor ecosystems
Continuous professional development through structured training programmes
Experience in real-time incident management and service restoration workflows
A collaborative environment that promotes learning and skill enhancement