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Assistant Manager 1st Line TV Operations Engineer

India, Pune · Job Posted March 22, 2026
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Job Description

We are seeking an individual to support the continuous monitoring and first-line operational delivery of Vodafone TV services across multiple platforms and vendors. The role is essential to maintaining service quality, performing initial troubleshooting, coordinating with senior technical teams, and ensuring swift incident communication and escalation. This position is suited for someone who thrives in real-time operations environments and is committed to maintaining seamless customer experiences.

Job Responsibility

  • Monitor Vodafone TV services round-the-clock using integrated fault management tools and network management systems
  • Conduct first-level technical analysis to restore services during interruptions
  • Escalate complex or unresolved incidents to second-line operations teams
  • Coordinate on-site support by engaging field engineers and external partners during localised outages and follow through until resolution
  • Issue timely notifications and updates related to outages and engage with Incident Management for alignment and coordination
  • Participate in ongoing technical and professional development training sessions
  • Operate in compliance with established operational frameworks, meeting response-time and service-quality KPIs

Requirements

  • Knowledge of Internet Television technologies including IPTV, OTT, video compression concepts, and platform architecture
  • Comfortable working with multiple web-based applications and operational tools
  • Strong communication and collaboration skills
  • Proficient in English, both spoken and written
  • University degree in Electronics, Telecommunications, Information Technology, or a related discipline
  • Preferably 2–4 years of experience in technical operations, service monitoring, or maintenance
  • 24*7 Shift
  • Troubleshooting

What we offer

  • Opportunity to work with next-generation television technologies in a fast-paced operational environment
  • Exposure to international teams and multi-vendor ecosystems
  • Continuous professional development through structured training programmes
  • Experience in real-time incident management and service restoration workflows
  • A collaborative environment that promotes learning and skill enhancement

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