Assistant Manager- Contact Center Job at Mantle Solutions (Kochi)

New

Community Center Assistant Manager

Opportunity for career advancement in a fast paced, growth-oriented Organization...

Location

United States , Sapphire

Salary:

Not provided

Capital Vacations

Expiration Date

Until further notice

Requirements

High School Diploma/GED
Minimum of two (2) years Customer/Guest Service experience
Timeshare experience preferred
Excellent communication skills, verbal and written
able to interact with customers and the public
Excellent customer service skills
ability to deal with complaints and problematic situations
Excellent leadership skills with ability to train and direct staff
Knowledge of Microsoft Office
Word, Excel, PowerPoint

Job Responsibility

Provide management for day-to-day operations of Community Center, including planning trips and events
Provide supervision of staff, including schedules and tracking employee hours with current time keeping system
Ensure daily tasks, events and meeting schedules are set up, carried out and dismantled
Order supplies and merchandise to maintain the facility as budgeted
Complete monthly inventory reports for merchandise and building supplies
Complete daily revenue reports for the building and ensure building is running according to budget
Serve as the contact for facility rentals, ensuring each renter completes rental forms, collect deposits, final payments and ensure documents are kept confidential and safe
Review and document each program, track and maintain appropriate records and ensure all documents are kept on file as required by law
Delegate building needs to maintenance for upkeep
Investigate, resolve and document complaints or inquiries from employees and patrons concerning the operations of the facility and deal appropriately with confrontational situations according to company policies and procedures

What we offer

Competitive Salary
Paid time off
Career growth
Medical / Dental / Vision insurance
401k
Enthusiastic team environment
Travel Perks to all our Resort locations
Medical Insurance
Dental Insurance
Vision Insurance

Fulltime

Mortgage Contact Center Manager (Spanish Bilingual)

Wells Fargo is seeking a Contact Center Manager (Spanish Bilingual).

Location

Philippines , Taguig City

Salary:

Not provided

Wells Fargo

Expiration Date

July 19, 2026

Requirements

5+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of leadership experience

Job Responsibility

Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support, and engage key stakeholders and business partners associated with customer service
Identify and recommend products for customer service and productivity standards and goals, growth opportunities, and risk control development
Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
Interpret and develop standards and goals for customer service
Collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfaction
Interact directly with external customers
Manage allocation of people and financial resources for customer service
Mentor and guide talent development of direct reports and assist in hiring talent

Fulltime

Assistant Call Center Manager

At The Ritz-Carlton, Doha, we are currently seeking passionate individuals to jo...

Location

Qatar , Doha

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 2 years of related work experience
At least 1 year of supervisory experience

Job Responsibility

Oversee accuracy of room blocks, reservations, and group market codes
Communicate company values and/or culture to new employees
Review and implement new Reservations procedures
Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue

What we offer

Accommodation
Flight tickets
Transportation
Meals
Exclusive training and leadership development programs
Recognition and rewards for exceptional service
Preferential Members Rates at Marriott Hotels Globally
Dining & Wellness discounts for your family and you
Medical Insurance Coverage
An HR team dedicated to your success and wellbeing

Fulltime

New

Analyst, HR Operations GBS Contact Center

As an Analyst in HR Operations GBS, you will provide first level HR support, ser...

Location

Costa Rica , Heredia

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Excellent communication skills in English and Spanish
Hands-on Workday experience (transactions, business processes, reporting) is mandatory
Strong process and system orientation with proven compliance and audit management
Effective presentation skills and ability to adapt in a changing environment
Initiative driven, with a project mindset and customer service orientation
Analytical mindset with focus on process improvement
automation skills are a plus
Customer service experience with issue resolution mindset
Advanced studies or degree in Business Administration, Human Resources, Industrial Engineering, or similar fields
Lean certification (optional)

Job Responsibility

Provide customer support through chats, phone (at least 50% of the time), email, or tickets on HR topics including Pre Payroll, Staffing, Employee Data Management, Benefits, and Workday processes
Manage end-to-end HR operations: onboarding, employee records, confirmations, internal movements, exits, and offboarding
Support creation, updates, and storage of HR documentation such as letters, contracts, amendments, and employment records
Maintain Workday data integrity, support audits, and deliver reporting
Contribute to system enhancements, UAT, automation, and continuous improvement initiatives
Support creation and maintenance of Knowledge Articles, SOPs, and employee handbooks
Share process improvement ideas and assist in team decision making
Uphold quality standards and consistently meet or exceed operational indicators

Fulltime

New

Analyst, HR Operations GBS Contact Center

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

Costa Rica , Heredia

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Excellent communication skills in English and Spanish
Hands-on Workday experience (transactions, business processes, reporting) is mandatory
Strong process and system orientation with proven compliance and audit management
Effective presentation skills and ability to adapt in a changing environment
Initiative driven, with a project mindset and customer service orientation
Analytical mindset with focus on process improvement
automation skills are a plus
Customer service experience with issue resolution mindset
Advanced studies or degree in Business Administration, Human Resources, Industrial Engineering, or similar fields
Lean certification (optional)

Job Responsibility

Provide customer support through chats, phone (at least 50% of the time), email, or tickets on HR topics including Pre Payroll, Staffing, Employee Data Management, Benefits, and Workday processes
Manage end-to-end HR operations: onboarding, employee records, confirmations, internal movements, exits, and offboarding
Support creation, updates, and storage of HR documentation such as letters, contracts, amendments, and employment records
Maintain Workday data integrity, support audits, and deliver reporting
Contribute to system enhancements, UAT, automation, and continuous improvement initiatives
Support creation and maintenance of Knowledge Articles, SOPs, and employee handbooks
Share process improvement ideas and assist in team decision making
Uphold quality standards and consistently meet or exceed operational indicators

Fulltime

Team Lead - Contact Center

The Team Leader – Contact Center is responsible for leading, coaching, and manag...

Location

India , Kochi

Salary:

Not provided

Mantle Solutions

Expiration Date

Until further notice

Requirements

Graduate in any discipline (Bachelor's degree preferred)
Minimum 2 years of experience in a Team Leader / Team Manager role in a Contact Center
Proven experience managing multi-channel operations (Email + Calls + Chat)
Strong background in E-Commerce, retail, or consumer goods customer service
Hands-on experience with CRM platforms (Salesforce, Zendesk, Freshdesk, or similar)
Experience with WFM tools (NICE, Aspect, Verint, or equivalent) (preferred)
Exposure to Six Sigma, Lean, or process improvement methodologies (preferred)
Knowledge of e-commerce platforms such as Shopify, Magento, or similar (preferred)
Familiarity with omnichannel contact center technologies and AI-assisted tools (preferred)

Job Responsibility

Lead, mentor, and coach a team of 10–20 CSRs across Email, Call, and Chat channels
Set clear performance goals and conduct regular one-on-one sessions and team huddles
Monitor attendance, schedule adherence, and manage shift rotations effectively
Handle escalations from team members and resolve complex customer issues promptly
Foster a positive, high-energy team culture with a customer-first mindset
Track, analyze, and report KPIs including AHT, CSAT, FCR, SLA %, Occupancy, and CPER
Conduct daily and weekly performance reviews using real-time dashboards and WFM tools
Identify trends, skill gaps, and improvement areas
action corrective plans promptly
Prepare and submit shift performance reports to Operations Manager

What we offer

Competitive salary with performance-linked incentives and quarterly bonuses
Health insurance and employee wellness programs
Structured career growth path: Senior TL → Assistant Manager → Operations Manager
Regular training, leadership development programs, and certification opportunities
Recognition programs including Employee of the Month, Spot Awards, and annual felicitations
Dynamic and inclusive workplace committed to employee engagement and growth

Fulltime

Bilingual Contact Center Specialist (Provider Network Support)

We are seeking a dedicated and skilled Bilingual Contact Call Center Specialist ...

Location

United States , Austin

Salary:

22.00 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

A minimum of six months of recent, verifiable experience in a high-volume contact center/call center environment
Bilingual Proficiency: read, write and speak English and Spanish with an 80% or better score
Proficiency in Microsoft Office tools (Word, Excel, Outlook)
Strong multitasking abilities and organizational skills

Job Responsibility

Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and other program-related questions
Respond promptly, courteously, and concisely to phone inquiries, ensuring a positive customer experience
Document all interactions in clear and concise online logs for accurate record-keeping
Transfer callers to appropriate Call Center units when necessary
Meet and exceed individual performance standards, including strict attendance and productivity metrics
Assist with problem resolution and escalate complex issues as needed
Perform additional duties as assigned by management

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Vice President, Contact Center Operations

The Vice President Contact Center Operations (CCO) is a senior leadership role r...

Location

United States , New York

Salary:

197900.00 - 385220.00 USD / Year

Healthfirst

Expiration Date

Until further notice

Requirements

Progressive leadership experience in contact center operations overseeing large-scale, multi-channel contact centers in healthcare, health insurance, or similarly regulated industries
Experience leading and implementing digital transformation initiatives, including AI adoption, omnichannel platform migrations, automation deployments, and predictive analytics programs that delivered significant improvements in contact center KPIs and operational efficiency
High School Diploma or GED from an accredited institution
Bachelor's degree from an accredited institution or equivalent work experience
Experience requiring strong understanding of healthcare payer operations, member/provider journeys, regulatory requirements and compliance implications in automated/contact environments
Demonstrated ability to build and lead high-performing teams in dynamic, evolving environments while fostering innovation and accountability
Exceptional strategic thinking, change leadership, and cross-functional collaboration skills, with the ability to influence at the C-suite level and build alignment across departments
Deep expertise in modern contact center technologies, including generative/agentic AI, speech/text analytics, workforce management systems with predictive forecasting, and omnichannel orchestration

Job Responsibility

Establish and execute the long-term strategic roadmap for the Contact Center of the Future, leveraging AI-driven automation, omnichannel integration, predictive analytics, and emerging technologies to exponentially improve member/provider experience, operational efficiency, service quality, first-contact resolution, and cost-effectiveness
Lead the transformation of people, processes, and technology to deliver a human-centered, intelligence-enabled service model that leverages advanced AI (agent assist, generative self-service, proactive resolution, and predictive analytics) while ensuring inclusive, accessible experiences that meet the needs of our diverse, underserved, and high-complexity member populations
Oversee end-to-end omnichannel operations, ensuring seamless, consistent, and personalized member and provider interactions across inbound and outbound voice, chat, text/SMS, and future digital channels, while maintaining regulatory compliance
Drive performance excellence and accountability across internal multi-site teams and outsourced vendors to align with corporate objectives
Partner cross-functionally with IT, operational departments, and executive leadership to align contact center strategies with broader organizational goals, integrate systems for unified customer data, and enable real-time insights and automation
Champion the adoption and scaling of predictive and prescriptive analytics to anticipate member needs, reduce avoidable contacts, optimize routing/scheduling, and enable proactive engagement
Develop an effective team through hiring, training, coaching and providing ongoing and constructive feedback
Foster a high-performing, engaged culture that balances human expertise with AI augmentation, focusing on agent empowerment, upskilling for complex interactions, continuous improvement through data-driven insights, and employee experience initiatives
Monitor industry trends in healthcare payer contact centers, evaluate emerging AI and automation solutions, and lead pilot implementations to ensure the organization remains competitive and future-ready
Manage departmental budget, resource allocation, and financial performance, delivering measurable ROI on technology investments while controlling costs in a regulated, volume-driven environment

What we offer

medical
dental
vision coverage
incentive and recognition programs
life insurance
401k contributions

Fulltime

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Assistant Manager- Contact Center

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