Assistant Manager - Rooms Operations, Marriott Bonvoy

Assistant Manager - Rooms Operations

Marriott Bonvoy

Location:
United States, Philadelphia

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

27.50 - 31.25 USD / Hour

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Job Description:

Entry-level management position that focuses on supporting the day-to-day activities of Rooms Operations in areas that include Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and maintain the property’s cleanliness standards.

Job Responsibility:

Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties
runs and reviews critical information contained in room operations reports
ensures employees have the proper supplies and uniforms
understands night audit procedures and being able to comprehend and utilize reports as necessary
supervises same day selling procedures to maximize room revenue and property occupancy
verifies accuracy of room rates to maximize revenue opportunities
uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations
interacts with guests to obtain feedback on product quality and service levels
effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.

Requirements:

High school diploma or GED
3 years experience in the guest services, front desk, housekeeping, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
1 year experience in the guest services, front desk, housekeeping, or related professional area.

What we offer:

Bonus eligibility
equal opportunity employer
access to rich blend of culture, talent, and experiences
non-discrimination policies.

Additional Information:

Job Posted:
November 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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