Assistant Manager - Room Operations, Marriott Bonvoy

Assistant Manager - Room Operations

Marriott Bonvoy

Location:
United States, Snowmass

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

27.50 - 31.25 USD / Hour

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Job Description:

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

Job Responsibility:

Support day-to-day activities of Rooms Operations including Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
Assist with guest arrival and departure procedures
Maintain property's cleanliness standards
Open and close Front Desk shifts/Housekeeping
Run and review room operations reports
Operate department equipment
Ensure employees have proper supplies and uniforms
Understand night audit procedures
Communicate performance expectations
Handle employee questions and concerns
Schedule employees to business demands
Track employee time and attendance
Supervise same day selling procedures to maximize room revenue
Verify accuracy of room rates
Assist in management of departmental controllable expenses
Assist in investigation of employee and guest accidents
Use guest information tracking system
Interact with guests to obtain feedback
Handle guest problems and complaints
Review comment cards and guest satisfaction results

Requirements:

High school diploma or GED
3 years experience in guest services, front desk, housekeeping, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
1 year experience in guest services, front desk, housekeeping, or related professional area

What we offer:

Equal opportunity employer
Diverse and inclusive environment
Wide range of benefits designed to support employees and families
Benefits eligibility varies by employment status, position and location

Additional Information:

Job Posted:
November 29, 2025

Expiration:
December 02, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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