Assistant Manager - Room Operations, Marriott Bonvoy

Assistant Manager - Room Operations

Marriott Bonvoy

Location:
United States, Dearborn

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

25.02 - 28.37 USD / Hour

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Job Description:

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

Job Responsibility:

Support day-to-day activities of Rooms Operations including Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
Assist with guest arrival and departure procedures
Maintain property's cleanliness standards
Open and close Front Desk shifts
Run and review room operations reports
Operate department equipment
Ensure employees have proper supplies and uniforms
Understand night audit procedures
Schedule employees to business demands
Track employee time and attendance
Supervise same day selling procedures to maximize room revenue
Verify accuracy of room rates
Manage departmental controllable expenses
Investigate employee and guest accidents
Use guest information tracking system
Handle guest problems and complaints
Review comment cards and guest satisfaction results

Requirements:

High school diploma or GED
3 years experience in guest services, front desk, housekeeping, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
1 year experience in guest services, front desk, housekeeping, or related professional area

What we offer:

Bonus program
Comprehensive health care benefits
401(k) plan with up to 5% company match
Employee stock purchase plan at 15% discount
Accrued paid time off
Life insurance
Group disability insurance
Travel discounts
Adoption assistance
Paid parental leave
Health savings account
Flexible spending accounts
Tuition assistance
Pre-tax commuter benefits

Additional Information:

Job Posted:
August 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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